HHAeXchange

Integration Support Representative

Greater Minneapolis-St · Full-time

Sponsorship not specified$60k-$65kDetected 25 days ago

SQLData AnalysisJiraSalesforceCRMExcelCustomer SupportPostmanCommunicationOrganizational SkillsMicrosoft Office

About the role

This position is ideal for someone who thrives at the intersection of technology and customer service, bringing expertise in electronic data interchange along with hands-on experience in SQL Server, SOAPUI, and Excel.
An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

Customer-focused mindset with the drive to deliver exceptional client experiences.
Provide responsive, multichannel support to address application and integration inquiries.
Maintain ownership of cases from intake to resolution, ensuring timely communication and accurate documentation in Salesforce.
Deliver clear, client-friendly explanations of technical details.
Support and optimize electronic interfaces with third-party agencies, vendors, and state aggregators.
Utilize tools such as SOAPUI, SFTP, and Postman to validate, test, and debug integrations.
Partner with Engineering and Product teams to identify, test, and resolve client-facing issues.
Build trusted relationships with clients, payers, vendors, state aggregators, and internal teams.

3+ years of experience with interface/integration tools.
Strong proficiency in Microsoft Office Suite, with advanced skills in Excel (Pivot Tables, VLOOKUP, and data analysis).
Familiarity with integration tools such as SOAPUI, Postman, and SFTP protocols.
Demonstrated ability to troubleshoot complex technical issues involving large datasets and multiple integration attributes.
Exceptional written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.

Bachelor's degree in Computer Science, Management Information Systems, or a related field (preferred).
1-3 years of SQL knowledge (preferred), with the ability to query and analyze datasets.
Experience with CRM and ticketing tools, such as Salesforce Service Cloud and/or Jira (preferred).

The base salary range for this US-based, full-time, and exempt position is $60,000-65,000/yr, not including variable compensation.

sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law

This listing is sourced directly from HHAeXchange's careers page and normalized into a canonical job model.