IOA
Care Coach
San Francisco, CA
Sponsorship not specified$67k-$77kDetected 30 days ago
ExcelCustomer SupportPublic HealthCommunicationProblem SolvingMentoring
About the role
- IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place.
- Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars.
- We encourage you to learn more about IOA by visiting us here.
Responsibilities
- Contacts all prospective caregiver coaching clients within 24-28 business hours and every 2 business days thereafter to maintain strong pipeline.
- Manages pipeline updates and reports out weekly activities in standing meetings and to the Companioa Senior Director.
- Develops a set of recommendations to meet client/caregiver needs and goals.
- Provides emotional and behavioral support to clients/families.
- Assists client/family to arrange desired services/supports from other IOA programs and community resources.
- Provides phone/video/e-mail support for client-initiated unplanned calls or contacts.
Requirements
- Experience working with older adults in service settings and caregivers.
- Strong interpersonal, organizational and customer service skills with the ability to work well in a team.
- Experience in a role requiring personal initiative and strong problem-solving skills.
- Computer proficiency in MS word, Excel, and Outlook.
- Institute on Aging reserves the right to revise job descriptions or work hours as required.
Nice to have
- Bachelor's degree required, master's preferred.
Compensation
- Range: $ 66,571.21 to $77,222.60/annual
- This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factor
- This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.
Benefits
- Provides or arranges for client/family education on dealing with dementia as indicated in recommendations.
- Conducts community education and training events throughout Bay Area and on webinars.
Equal opportunity
- Institute on Aging is an Equal Opportunity Employer.
This listing is sourced directly from IOA's careers page and normalized into a canonical job model.