RBC
Fee Based Service Manager
TORONTO, Ontario, Canada · Full-time
Sponsorship not specifiedDetected 1 day ago
ExpressProject ManagementProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime ManagementMentoringAdaptability
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Job Description What is the opportunity?
- Throughout, balancing business needs with operational and credit risk mitigation is essential-all while enhancing the client experience.
- Ensures department employees understand Fee Based Service operations and Wealth Management strategic goals and the key impact their team's day to day performance has on end-to-end service delivery and client satisfaction.
Responsibilities
- include maintaining established service level agreements with front office partners and ensuring the team delivers on departmental goals and objectives.
- Delivers on superior client experience; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better.
- Leads by example, demonstrates the Leadership Model behaviours consistently creating a positive and productive work environment on a daily basis.
- Leads focused efforts in establishing individual goals, leading performance enablement, supporting employee development, career coaching and rewarding strong performance.
- Manages and works on ServiceLink and Seranova queues to meet SLAs and to optimize service delivery and team productivity.
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
- As Manager of the Fee Based Service team, lead a high-performing group while serving as the first level of escalation for quality and problem resolution.
- Work closely with the Senior Manager to operationalize process improvements, implement new initiatives, and drive efficiency gains through project work and strategic initiatives.
Compensation
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Benefits
- Leads work effort across the team to enable cross skilling, training and understanding the value and importance of continuous learning and an agile, flexible, and adaptable workforce.
This listing is sourced directly from RBC's careers page and normalized into a canonical job model.