Mudflap
Partner Success Manager
Austin, TX
Sponsorship not specified$130k-$144kDetected 61 days ago
SQLData VisualizationProject ManagementHubSpotSalesforceCRMAccount ManagementExcelLogisticsCustomer SuccessFirewallLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational Skills
About the role
- Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets.
- Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.
Responsibilities
- Own the success and growth of Mudflap's largest merchant partnerships
- Build executive-level relationships and act as a trusted strategic advisor to key partners
- Monitor merchant performance, identify trends and risks, and proactively drive operational and business improvements
- Lead complex partner conversations, business reviews, escalations, and cross-functional initiatives with urgency and ownership
- Develop scalable playbooks, processes, and operational frameworks to support a growing enterprise merchant network
- Partner closely with Product, Operations, Support, and Sales teams to remove friction and improve the partner experience
- Deliver thoughtful communication, reporting, and insights to both partners and internal leadership teams
- As a Partner Success Manager, you'll support and grow relationships with our largest merchant partners.
- In this role, you'll serve as the primary relationship owner for major merchants, helping drive strategy, operational success, and long-term partnership growth.
- You'll work cross-functionally across Operations, Product, Support, Sales, and Leadership to advocate for partner needs, solve problems quickly, and improve the overall merchant experience.
Nice to have
- 5+ years of experience in Partner Success, Customer Success, Account Management, Enterprise Support, or Strategic Partnerships
- 5+ years industry expertise within fuel, trucking, or freight
- Experience managing large, complex, or enterprise-level merchant/vendor relationships
- Proven ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments
- Demonstrated ownership, urgency, and problem-solving abilities with a bias toward action
- Highly organized with strong prioritization and project management capabilities
- Familiarity with CRM platforms (Salesforce, HubSpot) and analytics/reporting tools (Looker, Excel, SQL) is a plus
Compensation
- Annual Company offsite event (Mudfest!)
- The salary range for this role is $130,000 - $144,000.
- This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available.
Benefits
- Competitive salary and equity in a high-growth startup
- Multiple health benefit options
- Responsible Time Off
- We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.
Company info
- We value in-person connection and have offices in both Palo Alto and Austin.
- While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically as needed.
- Commuter benefits to ease your travel
- Lunches and snacks to keep you fueled
- A collaborative, high-growth environment where you'll work closely with talented teammates across the company
- We deeply understand customer needs and put our customers at the center of everything we do
- Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
- Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers.
- As we continue scaling at a high pace, we need someone who thrives in fast-moving environments, brings strong industry expertise, and knows how to build trusted partnerships with complex, high-value accounts.
- We're a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.
- Company Overview (Who we are):
- Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
- Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
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This listing is sourced directly from Mudflap's careers page and normalized into a canonical job model.