lineone
Customer Support Specialist (Remote)
Canada
Sponsorship not specified$32k-$40kDetected 1 day ago
Process ImprovementCustomer SupportVPNCommunicationMentoring
About the role
- This is a fast‑paced call centre environment where you will be the first point of contact for members of the public booking accessible transit services.
- You'll guide callers through schedules, service options, new reservations, changes, and cancellations-ensuring every interaction is respectful, supportive, and efficient.
- Success in this role requires exceptional soft skills, especially when handling difficult or emotionally charged calls.
Responsibilities
- Deliver a consistently customer‑focused experience in a fast‑paced call centre environment
- Manage high volumes of inbound calls in a timely and professional manner
- Provide high‑quality care, support, and problem resolution
- Maintain strict confidentiality, privacy, and ethical standards
- Collaborate effectively with colleagues and resolve conflict respectfully
Requirements
- Minimum 3 years of customer service experience, ideally in a fast‑paced environment
- Experience working with or understanding the needs of people with disabilities
- Familiarity with the Greater Toronto Area
- Ability to learn quickly and retain detailed project knowledge
Nice to have
- minimum 17.5 inch, 1920×1080 resolution
- Smartphone for two‑factor authentication
- Antivirus software with regular scans
- Webcam for interviews, training, and meetings
- VPN use is not permitted
- Wired high‑speed connection (Ethernet required)
- Minimum 50 Mbps download / 5 Mbps upload
- Fiber or cable connection preferred
Skills
- Apply strong soft skills-active listening, empathy, patience-especially during difficult calls
- Strong verbal and written communication skills in English
- Excellent interpersonal and soft skills
Compensation
- $32k-$40k
Company info
- We are also looking for individuals who are dependable, consistent, and open to receiving performance feedback as part of ongoing development.
- Assist customers with booking, modifying, or cancelling reservations
- Represent the company with courtesy, integrity, and respect
- Be open to coaching and performance feedback as part of continuous improvement
Apply directly at lineone →Create a free account for alerts like thisView lineone immigration profile
This listing is sourced directly from lineone's careers page and normalized into a canonical job model.