derive
Sales Development Associate
Sanford, Florida
Sponsorship not specifiedDetected 20 days ago
CRMSalesOutbound SalesAccountingExcelERPCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- The Sales Development Associate plays a key role in supporting the Derive Sales Team (DST) by managing order processing, customer support, and cross-departmental coordination. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is customer-focused, organized,
- and proactive — with a genuine desire to provide excellent service to a wide variety of customer types and a willingness to develop deep product knowledge across Derive's brand portfolio.
Responsibilities
- Sales & Administrative Support - ~40%
- Help maintain customer records, CRM data, and sales documentation
- Support cross-selling efforts across Derive's product portfolio to help the team meet monthly quota goals
- Maintain organized records and documentation
- Support internal communication between departments
- Customer & Technical Support - ~30%
- Assist with tuner unlock processes and related support tasks (proprietary product activation workflow)
- Develops full working knowledge of Derive product lines and sales strategies within first 90 days
- Contributes to the DST hitting monthly quota goals through accurate order management and cross-selling support
Requirements
- 1-2 years of customer service, inside sales, or office/administrative experience
- Inbound and outbound phone experience with excellent listening skills
- This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Nice to have
- Experience with Microsoft Office products (Word, Excel, Outlook)
- Experience with CRM or ERP systems (Odoo experience a plus)
- Familiarity with automotive or heavy duty aftermarket products
- Experience using helpdesk platforms such as Freshdesk
- High attention to detail, particularly in order and payment processing
- Eagerness to learn product knowledge and take on new responsibilities
- Team player with a positive attitude and professional demeanor
- Ability to handle sensitive information with confidentiality
Company info
- Support outbound calls to customers and dealers as needed
- Monitor order status and provide timely updates to customers and team members
- Assign dealers and warehouses to the correct representative, or sell product directly to retail customers
- Build strong relationships with customers, account managers, and tech support
This listing is sourced directly from derive's careers page and normalized into a canonical job model.