Gator Bio

Field Service Engineer

Boston, MA

Sponsorship not specified$90k-$120kDetected 75 days ago

CRMCustomer SuccessCustomer SupportResearchLab ResearchCommunicationOrganizational Skills

About the role

Gator Bio is at the forefront of biolayer interferometry (BLI) technology, delivering real-time, label-free analysis systems to support breakthroughs in biomolecular interactions. The Gator® instrument suite, including models such as the Gator® Pro, Pivot, Prime, Pilot, and Plus, empower researchers across diverse applications, from antibody discovery to
small molecule analysis. By joining Gator Bio, you'll contribute to meaningful advancements in life sciences and support leading-edge research tools designed for efficiency and reliability. The Field Service Engineer reports to the Field Service Manager. The Field Service Engineer will be responsible for providing support for a wide range of technical

Diagnose alarms, errors or technical/mechanical problems and implement proper solutions
Perform and document system validation (IQ/OQ/PQ)
Triage, schedule, and provide customer support by telephone, email, or customer visits
Document tasks performed at customer sites with Gator's CRM
Log all customer visits and generate new service-related documents
Represent Gator Bio in a constructive way to continue or help build positive customer relationships

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to lift, push, pull, carry, and/or move 50+ lbs.
The employee will be required to use their hands for computer work, phone calls, and pipetting.
Ability to troubleshoot, test, repair and service technical and mechanical equipment.
Ability to adapt to changes in work schedule and alter travel plans accordingly
Minimum of BS in bioengineering, engineering, optical engineering, or related field.
Minimum three years of hands-on experience of instrumentation service.
Basic wet lab skills (e.g. pipetting, making dilutions, etc) highly desired.
Excellent interpersonal and verbal communications skills.
Highly organized and able to work independently.
Travel 50-75% (Domestic and International).

The Gator® instrument suite, including models such as the Gator® Pro, Pivot, Prime, Pilot, and Plus, empower researchers across diverse applications, from antibody discovery to small molecule analysis.
The Field Service Engineer reports to the Field Service Manager.
Knowledge of IQ/OQ/PQ a plus.

Cooperate and communicate effectively with customers, project teams, engineering team, sales and others

This listing is sourced directly from Gator Bio's careers page and normalized into a canonical job model.