EXP Jobs

Team Services Strategy, Analyst

Remote (United States)

Sponsorship not specifiedDetected 27 days ago

HubSpotCRMLogisticsProcess ImprovementCommunication

About the role

This role is work-from-anywhere in the US.
As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate.
In this role, you will coordinate and guide the onboarding lifecycle while applying independent judgment in navigating unique team structures and transition scenarios.

As the Team Services Strategy, Sr Analyst you will support the successful onboarding and integration of new brokerages and teams into eXp's ecosystem.
You'll work cross-functionally with internal departments and team stakeholders to ensure seamless, efficient, and scalable onboarding experiences that support the company's growth goals.
Own and execute structured onboarding plans for new teams and brokerages, from discovery through post-onboarding engagement.
Lead Discovery Calls with Team Leaders to assess structure, gather critical transition data, and recommend appropriate onboarding pathways.
Evaluate production data and rosters to support team structure validation and determine when CEAs or exceptions apply.
Collaborate with Brokerage Operations, Growth, and Transaction Management to coordinate onboarding logistics and align deliverables.
Track and manage onboarding progress using HubSpot, spreadsheets, and project tracking tools; ensure accurate and timely data capture.
Support the development of onboarding SOPs, resource documents, and process improvements based on learnings from the field.
Maintain high-touch communication and proactive follow-ups with team leads and stakeholders, ensuring clarity and satisfaction throughout the transition.
How you will make an impact: Deliver exceptional onboarding experiences that reinforce eXp's value to teams and brokerages.

2-4 years of experience in onboarding, operations, project coordination, or customer-facing roles
real estate experience preferred.
Confidence leading calls with external stakeholders, guiding them through complex or unfamiliar processes Strong organizational and documentation skills, with an eye for detail and follow-through.
Proficiency with CRM tools and project platforms (e.g., HubSpot, Google Workspace, spreadsheets).
Ability to prioritize effectively, communicate clearly, and contribute to cross-functional teamwork.
Excellent communication skills both written and verbal
How you will grab our attention: 2-4 years of experience in onboarding, operations, project coordination, or customer-facing roles

Employer paid Medical coverage, as well as Dental & Vision benefits Company supplied equipment; laptop, monitor, headset

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.
As such, eXp is proud to be an Equal Opportunity Employer.
We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

l conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law

This listing is sourced directly from EXP Jobs's careers page and normalized into a canonical job model.