Omnicell Inc.
Field Services Engineer I
Queens, NY, United States
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About the role
- Execute: Apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals.
- Inspire: Opportunities for advancement and learning specialized automated or robotic products.
- Field Service Engineer Level I Responsibilities and Qualifications: Responsibilities: Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.
Responsibilities
- Thoroughly document all service events according to Omnicell's policies and procedures.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
- Backup support in adjacent areas as needed.
- Learn pharmacy and nursing workflows and understand how medication management systems significantly drive efficiency and reduce wasteful spending.
Requirements
- Experience working in a hospital environment.
- Must be able to lift 50 lbs. to approximately 5 ft. high.
- Drug Screen: Required Base
Nice to have
- Bachelor's Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Field Service Engineer Level II Responsibilities and
- Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience
- OR Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience
- OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Meet company guidelines for response time and service levels.
- Participate in various staff meetings.
- Work Conditions for both Levels: Must be able to lift 50 lbs. to approximately 5 ft. high.
Compensation
- Salary range this position is $38 - 50 USD per hr.
- Actual Compensation is subject to variation due to such factors as location, education, experience, and skillset.
Benefits
- Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes.
- Apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals.
- Your work will help optimize healthcare delivery, directly impacting patient lives.
- Opportunities for advancement and learning specialized automated or robotic products.
- Provide work area at home and space for trunk stock inventory.
- The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.
This listing is sourced directly from Omnicell Inc.'s careers page and normalized into a canonical job model.