Ring & DuChateau Consulting Engineers

Ring & DuChateau Consulting Engineers

Sr. Applied AI Solutions Architect - Public Sector, Amazon Connect

Arlington, Virginia, USA · Senior

Sponsorship not specified$25k-$40kDetected 1 day ago
PythonNode.jsElasticsearchDynamoDBAWSData EngineeringRAGAgentic AIAI OrchestrationAccessibilityProduct ManagementProduct StrategyCiscoCommunicationCollaborationMentoring

About the role

  • The Applied AI Solutions Architecture team within AWS is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities.
  • Prompt Configuration - Designing, testing, and optimizing AI prompts and system instructions for Amazon Connect AI agents, including self-service agents, answer recommendation agents, and custom orchestrator agents.
  • A critical dimension of this role is Customer Data Readiness - assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information.

Responsibilities

  • Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners.
  • This is a deeply technical, hands-on role - you will write code, build integrations, configure agents, and pair-program with customer engineering teams.
  • Lead technical discovery sessions with customer teams to understand business requirements, existing contact center architecture, and AI readiness.
  • Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action integration. -
  • Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise (e.g., billing agents, order management agents, IT support agents), enabling multi-agent workflows that span organizational boundaries. -

Requirements

  • Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)
  • Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrails

Nice to have

  • 5+ years of infrastructure architecture, database architecture and networking experience.
  • Provide feedback to Amazon Connect and Amazon Bedrock product teams based on real-world customer implementations, contributing to product roadmap prioritization.
  • Diverse Experiences AWS values diverse experiences.
  • Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
  • If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
  • Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
  • Inclusive Team Culture AWS values curiosity and connection.
  • Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.

Compensation

  • $25k-$40k

Company info

  • Guide customers through testing, evaluation, and validation of AI agent performance against defined success criteria before production deployment. -
  • This position is part of the AWS Specialist and Partner Organization (ASP).
  • Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed.
  • Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
  • As an Applied AI Solutions Architect, you will be embedded with customers to help them prepare their Amazon Connect implementations for production by focusing on three critical pillars of agentic AI: Model Selection - Guiding customers through evaluating and selecting the right foundation models (via Amazon Bedrock) for their contact center use cases, balancing latency, accuracy, cost, and compliance requirements.
  • You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live.
  • You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon Connect + Unlimited AI deployments.
Apply directly at Ring & DuChateau Consulting Engineers →Create a free account for alerts like thisView Ring & DuChateau Consulting Engineers immigration profile

This listing is sourced directly from Ring & DuChateau Consulting Engineers's careers page and normalized into a canonical job model.