EvenUp
Director, AI Adoption
Remote-US · Director · Full-time
Sponsorship not specifiedDetected 166 days ago
Project ManagementCustomer SuccessLeadershipCommunication
About the role
- We empower personal injury lawyers and victims to get the justice they deserve.
- This is a senior, client-facing role responsible for ensuring every firm is successfully transitioned, fully operational, and confident in their partnership with us.
Responsibilities
- Own the post-sale onboarding experience for new firms, from handoff through successful go-live and stabilization.
- Build and maintain structured onboarding plans, success metrics, timelines, and checklists tailored to each firm.
- Develop and refine onboarding processes to improve consistency, efficiency, and client satisfaction.
- Manage scheduling across multiple firms, teams, and time zones with precision and flexibility.
- Create systems to track onboarding progress, outcomes, and performance metrics
- Create systems to track onboarding progress, outcomes, and performance metrics; report insights and trends to leadership.
Nice to have
- 8+ years of experience in onboarding, implementation, client success, operations, or a related leadership role.
- Experience in legal services (preferred), professional services, or similarly complex environments.
- Strong background in customer advocacy and relationship management, particularly in high-stakes or transition-heavy environments.
- Exceptional organizational and project management skills
- comfortable juggling multiple onboarding tracks simultaneously.
- Demonstrated ability to work cross-functionally and influence without direct authority.
- Willingness and ability to travel regularly (including overnight and multi-day site visits).
- Executive-level communication skills with the ability to engage confidently with firm owners and senior leadership.
Skills
- EvenUp is on a mission to close the justice gap using technology and AI.
- Learn more at www.evenuplaw.com.
- The Director of AI Adoption is a customer advocate first, balancing operational rigor with relationship management.
- Regular travel is a core component of the position.
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- A home office stipend.
- Paid parental leave.
- As part of our total rewards package, we offer attractive benefits and perks to our employees, including:
- Please note the above benefits & perks are for full-time employees
- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Equal opportunity
- equal opportunity employer.
- We are committed to diversity and inclusion in our company.
This listing is sourced directly from EvenUp's careers page and normalized into a canonical job model.