RBC

GSI Client Services Operations Representative

MISSISSAUGA, Ontario, Canada · Full-time

Sponsorship not specifiedDetected 2 days ago

ExpressComplianceExcelCustomer SupportCommunicationCollaborationProblem SolvingMentoringAdaptabilityMicrosoft OfficeUnderwriting

About the role

Job Description What is the opportunity?
This position is ideal for detail-oriented professionals who thrive in fast-paced environments, value teamwork, and are committed to continuous improvement.
Prioritize tasks efficiently, ensuring timely completion and adherence to Standard Operating Procedures (SOPs).

As a GSI Administration Support Specialist, where you'll play a critical role in delivering exceptional client service while ensuring compliance with regulatory and operational standards.
You'll contribute to a high-performance culture, support risk management initiatives, and help maintain RBC's reputation for excellence in the insurance industry.
Manage client requests with accuracy, tracking daily workflows to meet Service Level Agreement (SLA), quality, and productivity goals.
Support cross-training initiatives, mentor colleagues, and share knowledge to strengthen team capabilities.
Foster collaboration with internal partners (e.g., Underwriting, Sales, Finance) and external stakeholders (e.g., Advisors, Plan Administrators).
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Expand your limits and create a new future together at RBC.
Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.

Advanced proficiency in Excel.
Ability to multitask, prioritize, and meet deadlines in a dynamic environment.
Knowledge of regulatory compliance (e.g., AML, Privacy) and risk management frameworks.

Bilingual proficiency (English/French).
2+ years of experience in the insurance industry.
Familiarity with GSI insurance products or systems.
CEBS designation or participation in the LEAP program.
What's in it for you?
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Exposure to cutting-edge AI tools and technologies that will shape the future of insurance operations.

The expected pay range for this position is: $40,000.00 - $60,000.00 The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting.
Pay ranges may differ based on location.
If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed.
RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper.

This listing is sourced directly from RBC's careers page and normalized into a canonical job model.