Fortellar

IT Support Specialist / Help Desk (Onsite - Fort Lauderdale-Miami)

Fort Lauderdale, FL · Senior

Sponsorship not specifiedDetected 4 days ago

JiraCustomer SupportTCP/IPDNSVPNCommunicationCollaboration

About the role

You will be the first point of contact for employees experiencing technical issues, working within a structured ticketing environment to triage, resolve, and escalate requests as needed.
The position requires solid working knowledge of Windows environments, Microsoft 365 administration, and identity/access management fundamentals, along with the judgment to recognize when an issue requires escalation to a senior engineer or specialized team.

Serve as the first point of contact for end-user technical support requests via phone, email, and ticketing system, providing timely and professional resolution.
Manage user account and access requests through Active Directory / Entra ID, including provisioning, deprovisioning, password resets, and permissions troubleshooting.
Log, track, and update all support requests within the ticketing system, ensuring accurate documentation of issue resolution and status.
Perform basic network troubleshooting (DNS, DHCP, VPN, TCP/IP connectivity) to diagnose and resolve connectivity issues.
Maintain and update internal documentation, knowledge base articles, and standard operating procedures as processes evolve.

You embrace personal growth and are always learning new things to support your team, your clients, and your personal goals.

when a request falls outside your authority Clear written and verbal communication with non-technical audiences Legally authorized to work in the U

This listing is sourced directly from Fortellar's careers page and normalized into a canonical job model.