SGC
Exec Dir Of Hotel Operations
Niagara Falls, NY
Sponsorship not specifiedDetected 7 days ago
AccessibilityHRCustomer SupportCommunicationMentoringInternal Audit
About the role
- The Executive Director of Hotel Operations, both personally or through subordinates, directs and administers Hotel operations ensuring first class service and accommodations.
- Incumbent has departmental oversight of, but not limited to, EVS, Front Desk, Housekeeping, VIP and Transportation.
- All functions will be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.
Responsibilities
- Provide training and manage daily operations to ensure AAA Four diamond-level service is met or exceeded by all individuals while maintaining profitability levels to budgetary guidelines.
- Maintain confidentiality of information at all times.
Requirements
- Participate in the Manager on Duty program as required.
- Each position has varying minimum qualifications.
Nice to have
- Must be 18 years of age or older upon employment.
- High School diploma or equivalent required.
- Bachelor's Degree required, preferably in Hospitality Management or Business.
- Must demonstrate an advanced, working knowledge and understanding of various hotel operating systems.
- Preferred systems of LMS, Lodgenet, TimeLox but others are acceptable.
- Must possess the financial knowledge necessary for the creation and adherence to departmental budgets.
- Must have proficient computer skills.
- Must have excellent customer service skills.
Skills
- Must possess excellent communication skills.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Compensation
- $143,936.00 Compensation is negotiable based on experience and education.
Benefits
- Daily walkthroughs of all responsible areas, including public space, Spa/Salon, fitness center, pool, deck, Event Center, restrooms,
This listing is sourced directly from SGC's careers page and normalized into a canonical job model.