Siena AI
Deployment Manager, AI Agents
Unite States / Canada
Sponsorship not specifiedDetected 1 day ago
Agentic AIProject ManagementZendeskResearch
About the role
- You're embedded in customer accounts, managing complex multi-stakeholder deployments from kick-off through to sustained automation performance.
- You're the person who keeps things moving when complexity is high, timelines are tight, and no two accounts look the same.
- The deployment team at Siena is the difference between a customer that churns and a customer that expands.
Responsibilities
- Own deployments from zero to live - kick-off, automation setup, stakeholder alignment, and hitting the metrics that matter
- Co-lead strategic accounts with senior team members, taking on responsibility progressively as you ramp
- Apply your CX ops knowledge to diagnose why accounts are stuck: helpdesk configuration, ticket routing gaps, automation logic, escalation failures - and drive the fix
- Manage customer expectations with confidence: hold timelines, push back when scope creeps, and keep relationships intact when things get hard
- Shadow and support senior team members for the first 30 days, then take the lead on accounts
- Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
- Work that ships and matters. What you build reaches real consumer brands fast.
- You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
- What you build reaches real consumer brands fast.
- Own a piece of what you build.
Nice to have
- CX operations depth is the primary signal
Skills
- Siena is the Agent of Record for consumer brands.
- One agent across every surface, with shared memory, shared context, and shared tools.
- Hundreds of brands already run real customer volume on Siena in production.
- Remote
Compensation
- Great salary plus equity or stock grants. Own a piece of what you build.
Benefits
- SaaS or e-commerce background is a bonus; CX operations depth is the primary signal
- Great salary plus equity or stock grants.
- Learning budget.
Company info
- We are a small, fully distributed, global team.
- We have built leverage into how we work, which is what lets a team this size move at the speed we do.
- We hire athletes.
- Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on.
- Low ego, high standards, fast clock.
- If you want to own real problems rather than close tickets, keep reading.
- 5+ years in customer experience operations, support ops, implementation, or CX agency work - deep helpdesk fluency (Zendesk, Gorgias, or similar) is a strong plus
- A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
- A category we are creating.
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This listing is sourced directly from Siena AI's careers page and normalized into a canonical job model.