Cordial Experience Inc.

Implementation Project Manager

Remote (US)

Sponsorship not specified$100k-$120kDetected 16 days ago

JavaScriptRESTAgentic AIProject ManagementCommunicationCollaboration

About the role

You will work closely with the Product team to improve client adoption across our entire platform.
You will help clients understand and activate Cordial's AI-powered capabilities during onboarding, ensuring they are positioned to leverage intelligent features - from predictive send-time optimization to agentic workflows - as part of their initial rollout.
You will leverage AI-powered tools to streamline project tracking, documentation, status reporting, and communication - running a more efficient implementation practice and freeing up more time for high-value client work.

Own it, every time
Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
Manage internal stakeholders and external client expectations on projects and timelines.
Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams.
Develop and share best practices with clients.
Be client obsessed. Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership.
Collaborate cross-functionally.
You will also collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client's expectations and goals.

You are seasoned.
You hold a Bachelor's degree or equivalent.
You have a minimum of 5 years of experience in project management in a professional services environment.
You have a track record of driving meaningful, successful implementations and managing client projects.
You are eager to be an expert in Cordial's technology and you'd work diligently to remove any friction preventing our clients from unlocking the power of the platform.
You're curious about AI and what it means for both marketing technology and how you work.
You have a strong understanding of how to plan, communicate and make sure things get done or that the client understands the impact of missing dates.
You are a professional problem solver.
You have the ability to handle difficult or unexpected issues and/or complex business challenges while remaining calm and identifying the right resources and solutions.
You are confident.

$100,000.00 - $120,000.00 annually.
The compensation range may be adjusted based on experience and location.
In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefits plan (medical/dental/vision/life), 401k match, and flexible time off.

In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefits plan (medical/dental/vision/life), 401k match, and flexible time off.
Additionally, we offer perks such as monthly wellness and cell phone stipends, childcare, and continued education yearly reimbursements.

The Implementation Project Manager is the main point of contact for our customers during the onboarding and implementation phase of our partnership.

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants.
If you require an accommodation, please reach out to your recruiter once you've begun the interview process.
equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with
equal opportunity for all applicants.

This listing is sourced directly from Cordial Experience Inc.'s careers page and normalized into a canonical job model.