Sonesta International Hotels Corporation

Sonesta International Hotels Corporation

Assistant General Manager

Sonesta ES Suites Parsippany Morris Plains, NJ

Sponsorship not specified$73k-$77kDetected 5 days ago
SalesAccountingBudgetingProcurementHRPerformance ManagementCustomer SupportEpicCommunicationProblem SolvingMicrosoft Office

About the role

  • The 8th largest hotel company in the U.S.-and growing fast.
  • An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised makes us everywhere you want to be.
  • Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ in eight countries and counting.

Responsibilities

  • Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
  • The AGM will be trained to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.
  • The AGM will be trained on how to work directly with Sonesta's marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology and procurement services that support the hotels.
  • Deliver on the promise of Sonesta Service in all interactions with guests and clients.
  • Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
  • Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
  • Manage the direct sales activities of the hotel in partnership with the hotel's Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel's trade area.
  • Directly supervise the hotel's Director of Sales and partner with the above sales support team to create and execute the hotel's sales and marketing plan to secure the fair market share of business for the hotel.
  • Manage the overall seasonal demand strategy in partnership with the hotel's Regional Revenue Manager (RRM) with regard to room type and length of stay pricing.
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.

Requirements

  • Ability to speak, read, and write fluent English
  • Ability to prioritize and organize work assignments.
  • Ability to travel including some overnight travel is required.
  • Valid driver's license required.
  • Will be required to work mornings, evening, weekends, and holidays.

Nice to have

  • Bachelor's degree in Hotel Administration, Business Administration or related field preferred.
  • Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.
  • Experience with Microsoft Office and Opera systems preferred.

Compensation

  • $73,000 - $77,000 pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience."

Benefits

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
  • We offer a variety of benefits to our employees including:

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from Sonesta International Hotels Corporation's careers page and normalized into a canonical job model.