Kastle Systems International

Agent Product Manager

San Francisco · Exec

Sponsorship not specifiedDetected 184 days ago

Customer Support

About the role

Our usage has grown 40x in the last 6 months and our Agent Product and Success team is a high impact group that shapes how customers use and gain value from our product.
This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.

Serve as a strategic thought partner to C-suite and senior executives at major servicers and banks - shaping AI roadmaps, leading steering forums, and driving the decisions that determine how AI gets deployed across their operations
Translate customer requirements into production-grade AI systems - working directly with engineering to build, test, and iterate on agents handling millions of customer interactions
Build durable executive relationships and lead high-stakes conversations around compliance risk, operational redesign, systems integration, and borrower experience transformation
Partner with engineering to submit crisp, data-backed product feedback that translates customer friction into roadmap improvements
Engagement Managers or Senior Consultants from MBB consulting firms who have led enterprise transformation programs and are ready to own outcomes rather than advise on them
Have working knowledge of Customer Support processes, systems, and best practices
Build what banks run on: Your work powers core operations at top-25 servicers - your work directly impacts the core operations at the largest financial institutions in the world.

Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields

Strong upside: Competitive salary, meaningful early-stage equity, and relocation support

Monitor account health through usage telemetry, surface risk early, and execute retention and expansion plays before problems escalate
Competitive salary, meaningful early-stage equity, and relocation support

Kastle is building AI operating system for consumer lending, starting with mortgage.
We work with some of America's largest mortgage lenders, helping them scale their contact center and compliance operations using AI-driven voice agents.
Backed by Y Combinator, Commerce Ventures, and executives from Snapdocs, Google, and WePay, we are redefining lending with AI.
High ownership and direct input on product direction, company culture, and how the ASM function scales
Own deployments end-to-end: scope requirements, customize agents, define success metrics, manage the roadmap, and drive customers from signed contract through full production adoption
We're looking for people who have owned complex, high-stakes engagements and are ready to move from advising on strategy to being accountable for its execution. Strong candidates typically come from one of these backgrounds:
Early-stage operators or former founders who have built from zero, thrive in ambiguity, and understand what it takes to earn trust with enterprise customers
We're looking for people who have owned complex, high-stakes engagements and are ready to move from advising on strategy to being accountable for its execution.

This listing is sourced directly from Kastle Systems International's careers page and normalized into a canonical job model.