Revolutionparts

Implementation Manager III

Tempe, USA · Mid · Full-time

Sponsorship not specified$10k-$40kDetected 44 days ago

Project ManagementSalesforceCRMRecruitingCustomer SuccessCustomer SupportDNSResearchLeadershipCommunicationCollaborationProblem Solving

About the role

We're seeking an experienced implementation professional to own the end-to-end onboarding journey for new RevolutionParts customers - from Sales handoff through live launch and post-launch value confirmation.
You will lead structured, milestone-gated implementations, enforce readiness gates before advancing phases, validate technical integrations, co-create measurable success plans, train dealer teams, and execute clean handoffs to Customer Success.
The Implementation Manager III manages a portfolio of 10-40 concurrent client implementations across tiers of complexity and is the single thread of accountability from handoff to first value.

Milestone-Gated Project Execution Own the full onboarding lifecycle across a defined journey: Sales Handoff → Kickoff → Success Plan → Configuration & Channel Setup → Training → Launch → Time to Value & CSM Handoff.
Enforce hard readiness gates at each milestone; document blockers, reschedule as needed, and communicate go/no-go decisions clearly.
Manage 10-40 concurrent implementations with varying timelines, tiers, and complexity without dropping threads.
Provide feedback on handoff quality and partner with Sales leadership on pattern issues and enablement opportunities.
Validate critical integrations and configurations using documented test protocols (e.g., data feeds, inventory/warehouse mapping, domain/DNS, payment processing flows).
Perform pre-launch QA to confirm operational readiness across all configured modules and workflows.
Strategic Customer Engagement & Success Planning Lead a working-session Success Plan that defines measurable outcomes (e.g., revenue, order volume, operational KPIs), first-value milestones, owners, and dates.
Customer Training & Enablement Deliver structured training that prepares customer teams to operate independently: order processing, refunds/cancellations, fulfillment, and reporting basics.
Run live test transactions to validate end-to-end readiness and build operator confidence.
Send timely recap communications and validate "homework" completion with objective evidence before advancing milestones.

Technical Problem-Solver: You can follow runbooks to diagnose integration/configuration issues and know when and how to escalate.
Requirements 3+ years in Implementation Management, Technical Onboarding, or Project Management within SaaS or eCommerce environments.
Experience enforcing quality gates/readiness checkpoints and making clear go/no-go calls.
Experience with customer success platforms (e.g., ChurnZero, Gainsight, Totango) for journey and task management.
Hands-on proficiency with CRM tools (Salesforce preferred) for account staging and implementation tracking.
High school diploma or equivalent required; Bachelor's degree preferred.

Automotive industry or dealership operations exposure. eCommerce platform implementation or site configuration experience.
Familiarity with inventory systems or marketplace/channel concepts.
Training/teaching experience for non-technical users.
SaaS experience and comfort with API-driven ecosystems.
Performance Measures On-time milestone progression and launch rate across portfolio.
Quality of handoffs (Sales→Implementation and Implementation→CSM) and documentation completeness.
Time to First Value (e.g., first completed orders) against success plan targets.
Customer satisfaction with onboarding experience and training effectiveness.

If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication. * The salary range listed reflects the base pay only.

In addition, this role includes a variable bonus structure based on performance metrics with a target of 10% annually.

AI Fluency & Modern Tooling At RevolutionParts, we expect team members to actively use modern tools - including AI-powered systems - to improve decision-making, productivity, and quality of work.

This listing is sourced directly from Revolutionparts's careers page and normalized into a canonical job model.