Marathon Health

Marathon Health

Medical Receptionist - Indianapolis, IN

IN-Indianapolis, USA

Sponsorship not specified$20k-$23kDetected 25 days ago
ComplianceExcelCustomer SupportHIPAACommunicationProblem SolvingCritical ThinkingTime ManagementOrganizational SkillsMicrosoft OfficeMicrosoft Teams

About the role

  • Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans.

Responsibilities

  • Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
  • Maintain front reception area in a clean and professional looking manner. May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.
  • Maintain confidentiality of patients and their records and maintains HIPAA regulations and protocol.
  • Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive.
  • Responsible for front office including reception and general departmental support.
  • Answer calls and greet visitors, assist with appointments and maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, collect and reconcile payments.

Requirements

  • Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.
  • Exceptional customer service skills and ability to promote teamwork.
  • Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.
  • A proven record of successfully working with teammates, stakeholders, clients, vendors, and guests.
  • DESIRED ATTRIBUTES - Excellent written and oral communications skills. - Exceptional customer service skills and ability to promote teamwork.
  • Perform other duties as assigned or required.
  • High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience. Associate degree in healthcare or a related field preferred. Must be proficient in the use of an electronic medical record system. Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.
  • Excellent written and oral communications skills.
  • Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
  • Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.
  • Excellent organizational skills and meticulous attention to detail.
  • High level of critical thinking, and creative and effective problem-solving skills.
  • Ability to maintain confidential documents and communication and use judgment and discretion.

Compensation

  • $20.00-23.00/hr
  • The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level.
  • Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
  • We are accepting applications for this position until a candidate has been selected.
  • Eligibility is based on 24/hr week.

Benefits

  • Learn more at marathon.health
  • Provide administrative support at Marathon Health centers.
  • Benefits are effective on the first of the month following date of hire.
  • Paid time off for vacation, sick leave, and more, holiday schedule
  • Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed.
  • Assist with form completion and refer difficult questions to the medical staff.
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This listing is sourced directly from Marathon Health's careers page and normalized into a canonical job model.