Quince
Quality Control Specialist, Embroidery
Santa Fe Springs, CA · Contract
Sponsorship not specified$47k-$52kDetected 9 days ago
Vendor ManagementIntellectual PropertyCadencePhotographyCommunication
About the role
- This is a high-accountability role for someone who combines technical embroidery knowledge with vendor management skills and an obsession with getting it right.
- This is a fully on-site role, Monday through Friday during regular business hours at our facility in Santa Fe Springs, CA.
Responsibilities
- Own pre-production approval - review art proofs from 3P decorators and assess sew-out samples against order specifications (placement, sizing, color match, stitch quality, trademark symbols)
- Manage third-party decorator relationships - establish quality standards with our 3P decorators, and other partners
- Perform final shipping inspections - visually and tactilely inspect all decorated items for loose threads, puckering, seam integrity, color accuracy, and placement precision
- Track and communicate quality metrics - maintain detailed records of all approvals, rejections, and rework
- document defect trends by decorator and order type
- Conduct daily quality audits with 3P decorators - review performance data, identify root causes of defects, and collaborate on corrective action plans to drive continuous improvement.
- Maintain complete audit trail - document all quality decisions in Cadence, maintain photographic records of pre-pro approvals, and organize digital quality files for compliance and dispute resolution.
- Support order management - coordinate closely with Order Management Coordinator on rush orders, approval timeline changes, and delivery commitment risks driven by quality issues.
- Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
- At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn
Requirements
- Ability to stand and walk the production floor for extended periods throughout the shift.
- Ability to work in a production environment with machinery noise, ink, and chemical exposure (PPE provided).
- 2+ years of experience in embroidery production, quality control, or decoration operations with hands-on knowledge of embroidery standards (stitch quality, density, color accuracy, placement)
- Proficiency with embroidery software (Wilcom, Tajima, Hatch, or similar) for file review and digitizing verification.
- Required
- Strong written and verbal communication skills
- comfortable drafting detailed approval/rejection notes and briefing management on quality trends.
- Proficient with Cadence, Printavo, Google Sheets, and photography documentation systems.
- Meticulous attention to detail
- calm under pressure
- solutions-oriented mindset.
- Physical ability to stand for extended periods and perform detailed visual inspections of garments and decorated products
- Preferred:
Nice to have
- 5+ years in embroidery/decoration quality or production leadership.
- Experience with heat transfer, sew-on labels, or screen printing as additional decoration types.
- Familiarity with Madera thread colors and color-matching workflows
- certification in Quality Assurance.
- Demonstrated ability to set and enforce quality standards
- experience managing vendor or decorator relationships a plus.
Compensation
- All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
- $47,000 - $52,000 USD
Benefits
- Bonus and equity may also be provided for eligible roles.
Company info
- to make really high quality essentials for really low prices, produced fairly and sustainably.
- We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups.
- Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
- Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do.
- Our unwavering commitment to excellence and company values guide our teams and actions:
- Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot.
- Innovation and transparency ensure value for both customers and partners.
- At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail.
- We are a destination for builders, innovators, and operators to come together and challenge the status quo.
- Our collective ambition is bold.
- We are creating an entirely new category and customer experience - one that democratizes luxury and provides high quality products at radically low prices.
- That mission demands a world-class team committed to excellence.
- If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
- Quince partners with world-class manufacturers across the globe and serves millions of customers.
Equal opportunity
- If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form.
This listing is sourced directly from Quince's careers page and normalized into a canonical job model.