Talkdesk

Senior CX Manager

Dallas, TX · Senior

Sponsorship not specified$78k-$147kDetected 4 days ago

Agentic AIProject ManagementSalesforceCRMSalesAccount ManagementCustomer SuccessLeadershipCommunicationProblem Solving

About the role

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk's internal teams to ensure alignment on key business objectives and successful product utilization.
This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
Build and maintain trusted relationships with senior executive and operational stakeholders.
Support executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.
Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.

7-10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
Ability to align technical solutions to strategic business outcomes and ROI.
Executive-level communication skills with the ability to influence and advise senior stakeholders.

PMP or equivalent certification preferred.
Experience with contact center technology or customer experience platforms strongly preferred.
Experience with agile and/or waterfall implementation methodologies

The application window is expected to close at least 10 days from the posting date.
The application was posted on 03/10/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

$77,500 - $147,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

and perks listed above may vary based on the nature of your employment with Talkdesk.
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Establish and disseminate technical best practices across customers and internal teams.
Partner with customers on structured change management strategies to ensure sustained adoption and value realization.
Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.

This listing is sourced directly from Talkdesk's careers page and normalized into a canonical job model.