Imerys
Customer Service Specialist
Niagara Falls, New York, USA · Full-time
Sponsorship not specifiedDetected 5 days ago
RESTSalesOutbound SalesSAPSupply ChainLogisticsCustomer SupportCommunicationMicrosoft Office
About the role
- Routine customer service related clerical functions.
- Supply Chain-Niagara Falls, NY Fused Minerals
- Telephone and email assistance with customers and others.
Responsibilities
- recruiting.support@ imerys.com
- The position performs clerical functions to support the sales team and the logistics network including but not limited to Sales Order entry, Bills of Ladings, and Packing Slips.
- Provides support to the Customer Service function at Niagara Falls, NY Fused Minerals site.
Nice to have
- Confidence, tact, patience, and diplomacy while dealing with problems.
- Ability to complete multiple tasks and demands.
- Ability to follow prescribed steps in a process with little supervision
- Strong computer skills including Google and Microsoft Office Suite, SAP experience a plus.
- High School Diploma
- college degree or technical school diploma preferred.
- 3 plus years customer service, warehousing & Logistics experience.
- Prior experience in the Abrasive Market is a plus.
Skills
- and Attributes Requirements
- Skills and Attributes Requirements
- Problem resolution and analytical skills.
Company info
- Manages the Order to shipment process for a portfolio of customers
- Work on day to day Logistics activity (outbound, traffic flow, reservation of shipments against items, chartering through customers' TMS, appointments, quotes request to carriers, documentation for warehouse).
This listing is sourced directly from Imerys's careers page and normalized into a canonical job model.