Progyny
Member Revenue Analyst
New York, New York
No sponsorship$65k-$75kDetected 8 hours ago
SQLData VisualizationSalesforceAccountingExcelProcess ImprovementLeadershipCommunicationProblem SolvingMentoringOrganizational SkillsInternal AuditAccounts Payable
About the role
- As a Member Revenue Operations Analyst, you will serve as a subject matter expert for member accounts receivable, reconciliations, refunds, collections, payment activity, and complex billing investigations.
- You will work across Finance, Engineering, Accounting, Claims Revenue Operations, Member Services, Product, and external vendors to identify root causes, resolve issues, and continuously improve operational workflows.
- This position requires someone who thrives in a fast-paced environment, enjoys working with large datasets, and is passionate about operational excellence, process automation, and driving efficiency.
Responsibilities
- Perform detailed reconciliations of member accounts, payment activity, and financial transactions to ensure billing accuracy and maintain financial integrity.
- Manage a high-volume portfolio of member emails and Salesforce cases, providing timely, accurate resolutions while meeting established service level agreements.
- Partner with Accounting, Claims Revenue Operations, Member Services, Engineering, Product, IT, and external vendors (including PatientPay ) to troubleshoot operational issues, resolve system defects, and improve the member billing experience.
- Utilize SQL, advanced Excel, and Power BI to analyze large datasets, perform reconciliations, identify trends, and support operational reporting and decision-making.
- Develop and maintain standard operating procedures, process documentation, and training materials to support operational consistency and knowledge sharing.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to collaborate across departments and influence outcomes through partnership.
- We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Requirements
- Review bankruptcy documentation, coordinate with Legal for required approvals, and execute approved account write-offs and balance adjustments.
- Experience with Power BI or other business intelligence/reporting platforms.
Nice to have
- Experience supporting payment platforms or third-party billing vendors (e.g., PatientPay ).
- Experience with workflow automation or process improvement initiatives.
- Experience with data validation, quality assurance, and operational reporting.
- Why You'll Love This Role
- Please note: Progyny is unable to provide visa sponsorship for this position.
- Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.
Compensation
- Company social events to include annual volunteer day and donation matching
- In compliance with New York City's Wage Transparency Law, the hourly salary [wage] range for NYC-based applicants is: $65,000 - 75,000.
Benefits
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Learning and development programs to help you grow professionally and a mentorship program
- Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents' Employee Affiliation Group
- Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.
Equal opportunity
- Equal Opportunity and Affirmative Action employer.
- If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.
Visa & Work Authorization
- Please note: Progyny is unable to provide visa sponsorship for this position.
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This listing is sourced directly from Progyny's careers page and normalized into a canonical job model.