The RealReal
Senior Manager, Facilities
Onsite - Phoenix, AZ · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$1,826 more — $121,826 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $121,826 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "Industrial Engineers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Industrial Engineers (17-2112) · Phoenix-Mesa-Chandler, AZ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The Senior Manager, Facilities is responsible for leading day-to-day facilities operations at The RealReal's Phoenix Authentication Center while supporting an assigned portfolio of remote retail locations.
- Provide clear, timely communication to leadership and stakeholders regarding site conditions, project status, risks, outages, emergency issues, budgets and planned work.
Responsibilities
- The Senior Manager will also travel approximately 20% to support retail facilities, projects, repairs and operational needs across the assigned portfolio.
- Own day-to-day facilities operations for the Phoenix Authentication Center, ensuring the site is safe, clean, reliable, operationally ready and maintained to company standards.
- Lead facilities support staff and manage third-party janitorial, porter, maintenance and specialty service providers
- Maintain strong site standards through routine building walks, documented inspections, timely corrective actions and consistent follow-through on open issues.
- Manage facilities work orders, repairs and service requests from identification through completion, prioritizing business continuity, employee experience, safety and cost.
- Proactively identify project and operational risks, escalate concerns early and develop practical solutions rather than waiting for issues to become business disruptions.
- Manage facilities budgets, repair and maintenance spend, service contracts and project costs; support forecasting and identify opportunities to improve service while controlling cost.
- Partner with landlords and property management on building-related issues, lease obligations, repairs, inspections and corrective actions, and drive items to timely resolution.
- Partner cross-functionally with Operations, Retail, Safety, Asset Protection, IT, Real Estate/Construction, Finance, Procurement and People teams to support business priorities and site needs.
- Establish and monitor key performance indicators, recurring inspections, vendor scorecards and other operating metrics to drive continuous improvement and accountability.
Requirements
- 8+ years of progressive facilities management experience in a fast-paced, multi-site, distribution, fulfillment, warehouse, retail or similarly complex operating environment.
- 5+ years of experience leading facilities teams and/or managing multiple third-party service providers and contractors.
- Experience managing operating budgets, repair and maintenance spend, project costs and forecasts.
- Excellent organizational skills with the ability to prioritize competing needs across a home-base facility and distributed retail portfolio.
- Bachelor's degree in Facilities Management, Construction Management, Engineering, Business or a related field, or equivalent relevant experience.
- Experience supporting both large operational facilities and a multi-site retail portfolio.
- Experience with CMMS/work-order platforms, facilities reporting, KPI development and vendor scorecards.
- Support workplace planning, space utilization, moves, furniture/equipment needs and operational changes at the Phoenix site as required.
- Respond to urgent facilities issues and coordinate after-hours support when required to protect employees, customers, inventory and business operations.
- To The Role
- Minimum Requirements:
- Demonstrated ownership of a large operational facility, including building systems, preventive maintenance, repairs, janitorial services, inspections and vendor performance.
- Strong project management experience overseeing construction, renovations, capital improvements, installations and facility refreshes from scope through closeout.
- Proven ability to independently assess issues, make sound decisions, anticipate risks and drive work to completion with limited day-to-day direction.
- Strong vendor management and negotiation skills, including bid review, scope development, contract/service-level management and performance accountability.
- Working knowledge of building systems and facilities best practices, including HVAC, electrical, plumbing, fire/life safety and general building maintenance.
- Strong written and verbal communication skills with the ability to provide concise updates, escalate risk appropriately and partner effectively with leaders and cross-functional teams.
- Ability to work onsite at the Phoenix Authentication Center and respond to urgent or after-hours facilities needs when business conditions require.
- Ability to Travel: approximately 20%.
Compensation
- Compensation, Benefits, + Perks
Benefits
- Ensure facilities practices, vendors and work activities support applicable health, safety, code and company requirements; coordinate corrective actions when deficiencies are identified.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status
This listing is sourced directly from The RealReal's careers page and normalized into a canonical job model.