Freseniusmedicalcare

Freseniusmedicalcare

Kidney Care Specialist

Miami, FL, USA

Sponsorship not specifiedDetected 7 hours ago
SalesforceCRMOutbound SalesPerformance ManagementEHR/EMRPatient CareLeadershipCommunicationCollaborationMentoringMicrosoft Office

About the role

  • The specialist engages participants through inbound and outbound outreach, virtual group interactions, and ongoing follow‑up.
  • SUPERVISION: • No direct supervisory responsibilities. • Works under the guidance of Kidney Care leadership and in close collaboration with clinical and operational teams.
  • EO/AA EMPLOYER: • Fresenius Medical Care North America is an Equal Opportunity/Affirmative Action Employer.

Responsibilities

  • Monitor and manage the website chat function, responding to inquiries with clear, accurate information and guidance.
  • Provide empathetic, actionable support for individuals who may be newly diagnosed, overwhelmed, or uncertain where to begin.
  • Maintain consistent communication patterns to help reduce care barriers and crisis starts across the kidney disease continuum. Virtual Group Facilitation
  • Lead scheduled virtual small group sessions (45-60 minutes) using approved content and discussion frameworks.
  • Create an inclusive, safe environment that encourages participant interaction, questions, and shared experiences.
  • Support discussion on kidney disease progression, dialysis modalities, home therapies, permanent access placement, and available support resources.
  • Facilitate conversations about Chronic Kidney Disease, Dialysis Treatment Options and Resources to support an individual's Kidney Disease Journey
  • Apply motivational interviewing and patient centered communication strategies to support participant understanding.
  • Create an engaging, supportive virtual environment that encourages patient participation and understanding. Participant Engagement & Follow Up
  • Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.

Requirements

  • Must be willing to work occasionally in the evening and weekends, as needed.
  • Valid driver's license with reliable transportation and the ability to travel extensively within the assigned market.

Nice to have

  • 3-5 years clinical background preferred Relevant licensure or certification preferred, as applicable.

Skills

  • Comfortable guiding diverse groups through structured conversation and discussion-based learning.
  • Familiarity with kidney disease, dialysis modalities, and care pathways (training provided). 2
  • Experience supporting referrals through excellent organization, follow-up workflows, or care coordination preferred.
  • Ability to work autonomously but collaboratively on a team
  • Proficiency with virtual meeting platforms, CRM systems, and Microsoft 365 tools.
  • Minimum 1-3 years of experience in kidney care, chronic disease management, or related healthcare fields.
  • Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
  • Prior experience delivering virtual or telephonic patient education is strongly preferred.
  • Strong communication skills with the ability to explain complex clinical concepts in a clear, patient-friendly manner.
  • Proficiency in Microsoft Office applications and experience with CRM systems (e.g., Salesforce) and/or EMRs.
  • Excellent verbal and written communication and presentation skills.
  • Comfort with digital platforms, virtual meeting tools, and data-driven workflows.

Benefits

  • The Kidney Care Engagement Specialist supports Fresenius Medical Care's mission, vision, and values by promoting informed decision‑making and facilitating smoother transitions throughout the kidney care ecosystem.
  • Listen to individual needs, concerns, and readiness indicators to provide personalized recommendations for education or next steps.
  • Partner with internal stakeholders (KCA leadership, Value Based Care Health teams, operations, clinical, and market development) to ensure consistent messaging, coordinated workflows, and patient follow-through.
  • Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.
  • Maintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education.
  • Identify patient barriers to care (social, logistical, educational) and connect patients with appropriate internal or external resources.
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This listing is sourced directly from Freseniusmedicalcare's careers page and normalized into a canonical job model.