Kikoff
CX Strategy Associate
San Francisco
Sponsorship not specified$110k-$145kDetected 65 days ago
SQLData VisualizationValuationZendeskCommunicationProblem Solving
About the role
- As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement.
Responsibilities
- With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.
- Join us if you want to build something meaningful and help millions of people move forward financially.
- Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection)
- Analyze CX performance across channels (chatbot, support, product journeys)
- Identify friction points not captured in support tickets (e.g., drop-offs, dead ends)
- Build and maintain dashboards to track key CX metrics and initiative impact
- Partner with Customer Operations, Product, and Data teams to implement solutions
- Own initiatives end-to-end: problem definition → solution design → launch → measurement
Requirements
- 2-4 years experience in Operations, Product Ops, CX, Consulting, or similar roles
- Experience working cross-functionally with Product, Engineering, or Operations teams
- Expertise & experience required
Nice to have
- Experience with CX tools (Zendesk, chat platforms, CSAT tools)
- Exposure to automation, workflows, or AI-driven tools
- Equal Employment Opportunity Statement
- Kikoff Inc. is an equal opportunity employer.
- Please reference the following for more information.
Skills
- Improve chatbot performance (coverage, containment, resolution quality)
- Agent-assist / "copilot" workflows to reduce manual effort and errors
- Automated servicing flows (e.g., follow-ups, status updates, issue resolution)
- Help standardize tooling and workflows across support channels
- Strong analytical and problem-solving skills
Compensation
- $110,000 - $145,000 USD
Company info
- Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security.
Equal opportunity
- We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Visa & Work Authorization
- in, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class
This listing is sourced directly from Kikoff's careers page and normalized into a canonical job model.