Agilent Technologies
Scheduling Success Coordinator
US-DE-Wilmington · Full-time
Sponsorship not specified$28k-$44kDetected 11 days ago
AccessibilityProject ManagementNegotiationCustomer SupportLeadershipCommunicationCollaborationOrganizational Skills
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odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role78
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 8 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- As a Scheduling Success Coordinator, you will be the driving force behind enhancing the effectiveness and efficiency of Agilent's field organization, directly impacting the business's cost and revenue.
- You will handle daily operations within a specific geography, consistently meeting and exceeding the expectations of our internal and external customers by assigning the right service engineering resource, in the right location, at the right time.
- Assume a leadership role for the scheduling team within a specific geography, handling strategic planning of all onsite events and serving as the point of contact for leadership team issues.
Responsibilities
- Resolve and develop approaches to assignments and processes, contributing to continuous improvement efforts - with resource optimization and customer satisfaction as the driving factors.
- Collaborate and partner with different departments to ensure efforts to maintain customer satisfaction are consistent.
- Maintain an accurate record of engineer availability and commitments, using our business enterprise tools.
- Be accountable for customer satisfaction and developing customer relationships that promote retention and loyalty, inclusive of the Agilent Customer Survey.
Requirements
- Academic degree with a technological/ engineering background
- alternatively, an equivalent background/ experience in a similar role is desired
- Experience working in customer service and/or project management required
- Capable of working flexibly and autonomously where required
- Ability to thrive in a dynamic and fast-paced environment
- Proactive attitude and an ability to generate ideas and problem-solve
- Strong planning and organizational skills, and high attention to detail
- Negotiation and persuasion skills
- Resourceful and solutions-oriented
- Business collaboration capabilities
- Understanding and focusing on leading solutions and being resourceful
- Facilitate team collaboration and approach situations with maturity and diplomacy
- Effective communication and interpersonal skills, with a focus on being able to provide effective and timely communications
- Driven to achieve a successful experience for the customer whilst also achieving our internal measures
Skills
- Ensure all working relationships are implemented according to Agilent Technologies Standards of Business Conduct.
Compensation
- The full-time equivalent pay range for this position is $28.27 - $44.17/hr plus eligibility for bonus, stock and benefits.
Company info
- If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.
- Successfully handle communications with customers and internal collaborators, influencing key stakeholders to achieve optimal results for our customers.
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This listing is sourced directly from Agilent Technologies's careers page and normalized into a canonical job model.