PERGOLUX

Customer Service Specialist (US Market)

Vancouver Office

Sponsorship not specifiedDetected 41 days ago

CRMLogisticsCustomer SupportZendeskUnityShopifyCommunicationCollaborationOrganizational Skills

About the role

How to Apply To start your journey with us, please apply via our PERGOLUX Career Page or follow our latest updates on PERGOLUX LinkedIn.

Deliver responsive, professional assistance across phone, chat, and email to resolve inquiries and service issues with clarity.
Manage the full order lifecycle, including modifications, tracking, and coordinating with logistics partners to resolve delivery delays.
Develop deep product fluency to provide expert advice and first-level technical troubleshooting for our premium pergola systems.
Maintain meticulous records within Zendesk and Shopify, ensuring all customer data and case histories are accurately documented.
Collaborate cross-functionally with Sales and Technical teams to provide feedback that informs product and service improvements.
Exceptional written and verbal communication skills in Englisch with the ability to maintain a premium and friendly tone.
Operating fully in English, your role is critical in maintaining our high standards of service, managing the end-to-end customer journey from initial inquiry to post-delivery support, and directly impacting our customer retention and brand reputation.

4 years of experience in customer service or a related field, preferably within e-commerce or home improvement.

At PERGOLUX, you will join a high-growth, Scandinavian-inspired environment where our culture of Unity and Innovation empowers you to take initiative and grow alongside a passionate global team.

This listing is sourced directly from PERGOLUX's careers page and normalized into a canonical job model.