Moab
Product Operations Manager
New York City
Sponsorship not specifiedDetected 178 days ago
SQLRESTData AnalysisLogisticsCustomer SupportCommunicationCollaboration
About the role
- Moab does not have traditional Product Managers.
- Instead, we organize product work around clear ownership and close collaboration.
- Product Operations focuses on deeply understanding customer problems, synthesizing signals across the business, and helping the team align on what matters most.
Responsibilities
- Observe, document, and synthesize customer pain points, constraints, and opportunities
- Partner with engineers as they explore solution approaches, offering context and feedback
- Own product release notes and ensure changes are communicated clearly and accurately
- Maintain internal documentation on best practices for using and implementing Moab
- Own and evolve Moab's customer-facing knowledge base to reflect how the product actually works
- Surface themes across customer conversations, support interactions, usage data, and internal inputs
- Moab is building a modern, all-in-one software platform for equipment dealers and rental businesses.
- We seek new team members who are eager to dive in and collaborate with the rest of the team to drive impact for our customers and for the business.
Requirements
- You will report directly to the CEO and operate as an individual contributor with a high degree of trust and autonomy.
Benefits
- Our vision is to connect everyone who is selling, buying, renting, servicing, or utilizing equipment, starting with a new system-of-record that helps rental businesses operate faster, smarter, and more efficiently.
Company info
- You will work closely with engineers, customers, and the business operations team throughout the lifecycle of meaningful product work: from discovery, to rollout, to learning after launch.
- Work alongside engineers and customers on a daily basis to understand how Moab is used in real workflows
- Support the rollout of larger product changes, helping ensure customers understand and adopt what's shipped
- Team up with the Business Operations team to take support shifts and continuously improve how we support customers
This listing is sourced directly from Moab's careers page and normalized into a canonical job model.