Elliptic

Solutions Delivery Manager

New York, United States

Sponsorship not specifiedDetected 43 days ago

OnboardingCustomer SuccessCommunicationCollaboration

About the role

As a Solutions Delivery Manager at Elliptic, you'll deliver onboarding, enablement, and advisory support to customers across the full lifecycle of their compliance journey with Elliptic products. You'll work primarily with regulated financial institutions, crypto-native organisations, and fintechs to operationalise financial crime compliance programs,
navigate crypto asset regulatory obligations, and maximise ROI from Elliptic solutions.

Deliver tailored advisory services related to crypto transaction monitoring, blockchain risk typologies, customer risk scoring, and regulatory obligations (e.g., Travel Rule, crypto AML).
Own and manage the engagement, tracking all operational aspects to ensure delivery of scoped project milestones within agreed timelines and SLAs, while providing transparent internal and client-facing updates on progress, issues, and risks.
Collaborate with Sales, Customer Success, and Product teams to ensure a smooth handover from sales to go-live, and contribute to feedback loops for product enhancement.
Support the development of internal knowledge content, FAQs, and workshop material used by the broader services and delivery teams.
Repeat service engagement and upsell adoption support
Experience working in a fast-paced, "build-phase" product company or scale-up environment - comfortable with ambiguity and problem-solving.

Operational experience and/or subject matter expertise in financial crime compliance, AML, or cryptoasset-related risk management (either in a Fintech, RegTech, Consultancy, or Financial Institution).
Project coordination instincts-a strong sense of structure, accountability, and task management.
Excellent written and verbal communication skills for both internal documentation and externally-facing deliverables.
A passion for crypto and blockchain technology is strongly preferred.
Familiarity with blockchain forensic tools, crypto exchanges, or travel rule solution providers.
Exposure to system integration or API-based technologies in compliance workflows.
Practical knowledge of FATF guidance, OFAC sanctions, or global VASP licensing regimes.
Ability to interact confidently with customer compliance, risk, and operational stakeholders and translate complex requirements into actionable configurations or best practices.

Healthcare: Comprehensive medical, dental, and vision coverage through a range of providers (including Tufts, Kaiser, Aetna, UHC, and Blue Shield of CA) with generous premium contributions for you and your dependents.
Mental Health: Full access to Spill mental health support.
We provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave.
Bonus Points for:

Lead deployment and configuration of Elliptic's compliance and blockchain analytics solutions for enterprise customers, particularly in service-led engagements, ensuring alignment between technical setup, compliance use cases, and operational requirements.
Hands-on experience in delivering or supporting the implementation of compliance software or related technology solutions for customers.
Willing and able to work on-site with customers to support project delivery, foster collaboration, and build strong client relationships.

This listing is sourced directly from Elliptic's careers page and normalized into a canonical job model.