Generate Biomedicines

IT Engineer II

Somerville, MA · Mid

Sponsorship not specified$71k-$92kDetected 78 days ago

Machine LearningLLMsA/B TestingRecruitingCustomer SupportCiscoResearchAnimal StudiesLeadershipCommunicationCompTIA

About the role

This role is primarily based in our Somerville, MA with rotational visits to our Andover, MA location.

As an integral member of the Enterprise IT team, you will play a key role in providing end user technical support, performing scheduled and on-demand maintenance, end point and platform configuration management, and associated monitoring.
The successful candidate will collaborate closely with and support both technical and business stakeholders across organizational lines.
Be a point of contact to staff and provide end user support
Critically intake, analyze, and process information provided, and problem solve root causes of tactical support issues
4 years of collective IT experience, with 2 years of direct support experience in Tier 1/Tier 2 roles

Ability to navigate and understand intricacies and interdependencies surrounding directory management and access provisioning at the local and platform levels

Degree(s) in associated technology and / or information security disciplines
Previous working experience supporting a lab/scientific research environment
Previous working experience supporting a highly regulated technical environment
About Generate Biomedicines
Recruitment & Staffing Agencies: Generate:Biomedicines does not accept unsolicited resumes from any source other than candidates.
The submission of unsolicited resumes by recruitment or staffing agencies to Generate:Biomedicines or its employees is strictly prohibited unless contacted directly by the Company's internal Talent Acquisition team.
Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Generate:Biomedicines and the Company will not owe any referral or other fees with respect thereto.
Confident ability delivering timely break/fix on a variety of devices, platforms, and SaaS components at both the end user and infrastructure levels

Respond to and triage IT events and requests within the end user and lab environments within structured workflows
Properly troubleshoot and escalate tickets while collaborating towards resolution both within and beyond the Enterprise IT team
Recognize and suggest potential forward looking solutions for increased workflow efficiency and automation
Participate in and add to recurring sprint meetings with lab staff and the Enterprise IT team
Provide asset management and inventory support
Write, searching, and follow technical process documentation
Strong communication skills to help bridge the gap between scientists, IT, and administration
Demonstrated comfort leveraging and supporting LLMs and agentic tools / processes.

The base salary range provided reflects our current estimate of what we anticipate paying for this position.
Your actual base salary will be based on several factors, including job-related skills, experience, internal equity, relevant education or training, and market dynamics.
In addition, you will be eligible for an annual bonus, equity compensation, and a competitive benefits package.
Per Year Salary Range
$71,000 - $92,000 USD

Generate:Biomedicines does not accept unsolicited resumes from any source other than candidates.
We are seeking a motivated IT Support Engineer to provide hands-on end user and platform support in a highly adaptive, rapidly evolving environment at Generate Biomedicines.

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status

This listing is sourced directly from Generate Biomedicines's careers page and normalized into a canonical job model.