AvidXchange, Inc.

AvidXchange, Inc.

Senior Director of Operational Excellence & Insights

Charlotte, North Carolina, United States · Director

Sponsorship not specifiedDetected 6 days ago
Machine LearningLLMsStakeholder ManagementForecastingProcess ImprovementOnboardingCustomer SuccessLeadershipCommunicationCollaborationAccounts PayableLean Manufacturing

About the role

  • The Senior Director of Operational Excellence & Insights leads the strategy, execution, and evolution of Operational Excellence across the COO organization. This leader oversees Business Insights, Process Engineering, and AI Enablement, enabling operational teams to make better decisions through data, optimize end-to-end processes, apply AI and automation at scale, and deliver scalable improvements that enhance customer and business outcomes.
  • Supporting Customer Onboarding, Customer Success, Customer Care, and Service and Fulfillment Operations, this role serves as a strategic partner to executive leaders by identifying opportunities to improve efficiency, quality, teammate experience, and customer outcomes through analytics, process redesign, automation, AI-enabled tooling, and operational governance.
  • The Senior Director establishes the vision, operating model, and prioritization framework for Operational Excellence while building high-performing teams that drive measurable business impact across the enterprise.

Responsibilities

  • Build an Operational Excellence roadmap that balances strategic transformation initiatives with high-impact operational improvements, including AI and automation opportunities.
  • Lead the Process Engineering function responsible for designing, optimizing, and documenting end-to-end operational processes.
  • Drive cross-functional initiatives focused on automation, simplification, standardization, and operational scalability.
  • Lead the Business Insights organization responsible for delivering actionable analytics, executive reporting, operational dashboards, forecasting, and strategic decision support.
  • Foster a culture where data drives operational decision-making across all COO organizations.
  • Partner with Technology, Data, and Product teams to pilot, scale, and govern AI-driven tools and agentic workflows, ensuring solutions are reliable, explainable, and aligned to business needs.
  • Build AI literacy and capability within Process Engineering and Business Insights teams, embedding AI-assisted analysis and automation into everyday operating practices.
  • Partner closely with Operations, Product, Technology, Finance, Enablement, and other cross-functional teams to drive enterprise initiatives.
  • Lead complex, high-visibility initiatives from opportunity identification through implementation and value realization.
  • Build, mentor, and develop high-performing leaders and teams across Process Engineering, Business Insights, and AI Enablement.

Requirements

  • 10+ years of progressive leadership experience in Operational Excellence, Business Operations, Process Improvement, Consulting, Analytics, or related disciplines.
  • 5+ years leading managers and high-performing cross-functional teams.
  • Deep experience with process improvement methodologies such as Lean, Six Sigma, Operational Excellence, or Business Process Management.
  • Strong understanding of operational analytics, KPI development, dashboarding, and data-driven decision making.
  • Experience influencing executive leaders and driving alignment across complex organizations.
  • Proven ability to prioritize competing initiatives while balancing strategic objectives with operational execution.
  • Experience leading Operational Excellence functions within SaaS, fintech, payments, customer operations, or technology organizations.
  • Experience with business intelligence and visualization platforms such as Power BI.
  • Familiarity with process mapping and collaboration tools such as Lucidchart, Miro, Smartsheet, or similar platforms.
  • Experience standing up or scaling an AI Enablement, automation, or intelligent operations function, including vendor evaluation and change management for AI adoption.

Compensation

  • 16 hours per year of paid Volunteer Time Off (VTO)

Benefits

  • AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup.
  • We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits.
  • 16 hours per year of paid Volunteer Time Off (VTO)
  • Competitive Healthcare
  • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
  • 100% AvidXchange paid Dental Base Plan Coverage
  • 100% AvidXchange paid Life Insurance
  • 100% AvidXchange paid Long-Term Disability
  • Develop and execute the Operational Excellence strategy aligned to organizational priorities and the COO vision.
  • Partner with business leaders to define meaningful KPIs, performance metrics, and operational scorecards that measure organizational health and customer outcomes.
  • Lead the AI Enablement function, setting the vision and roadmap for applying AI, machine learning, and generative AI across the COO organization.
  • Monitor initiative performance, track realized benefits, and adjust priorities based on evolving business needs.
Apply directly at AvidXchange, Inc. →Create a free account for alerts like thisView AvidXchange, Inc. immigration profile

This listing is sourced directly from AvidXchange, Inc.'s careers page and normalized into a canonical job model.