ASU
Helpdesk Manager
Alamosa, Colorado · Contract
No sponsorship$52k-$63kDetected 20 days ago
Account ManagementERPHRHRISCustomer SupportVoIPResearchLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- Technical troubleshooting, documentation, and collaboration with both the customer and the Computing Services staff are essential to this position.
- Specific Job Duties (Essential Functions and Responsibilities)
- Supervision and oversight of the helpdesk function for the Computing Services Department which includes:
Responsibilities
- Coordinating all requests for technical support via email, phone call, ticket system, and face-to-face
- Resolving technical support requests directly when possible, with the goal of resolution on the first contact with the customer
- Support the Library staff and work studies as they provide loaner laptops, Chromebooks, and hotspot checkout
- Provides secondary support for ResNet, Level 1 and 2 technicians, interns, and for faculty and staff refresh
Requirements
- Bachelor's Degree required
- Experience supervising and leading a team
- IT experience with common technologies such as Microsoft Windows, Microsoft Office, Google applications etc
- To be considered for this role, candidates must be legally authorized to work in the United States.
- Minimum of 1 year professional work experience in an IT support-related field
- Demonstrated customer service skills
- Demonstrated written and oral communications skills
Nice to have
- Apple Macintosh knowledge a plus
- Experience creating and administering surveys a plus
Compensation
- The salary range for this position is $52,200-62,600.
Benefits
- In addition to salary, Adams State University offers a competitive benefits program including medical, dental, vision, disability insurance, flexible spending accounts, life insurance, and retirement savings plans.
- For detailed benefits information please visit our Human Resources Benefits Page.
- Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibits discrimination on the basis of sex, including in admission and employment.
- Equal Opportunity, and/or to the Assistant Secretary for Civil Rights of the Department of Education.
Company info
- Communication with customers regarding account ID management
Visa & Work Authorization
- To be considered for this role, candidates must be legally authorized to work in the United States.
This listing is sourced directly from ASU's careers page and normalized into a canonical job model.