guidewaycare
Triage Medical Assistant [Full-Time]
Birmingham, Alabama, United States · Full-time
No sponsorshipDetected 6 hours ago
ComplianceOutbound SalesHIPAAEpicCernerEHR/EMRCommunication
About the role
- We are seeking a detail-oriented, tech-savvy, and compassionate Medical Assistant (MA) to join our Remote Triage Team.
- The Remote Triage MA plays a vital role in ensuring timely follow-up and seamless communication in high-volume, multi-specialty settings.
- Use pre-approved clinical triage protocols and scripts to guide patients through appropriate next steps (e.g., scheduling, provider messaging, or escalation).
Responsibilities
- Manage inbound and outbound patient communications via phone and secure messaging with professionalism, accuracy, and compassion.
- Maintain accuracy and compliance with HIPAA regulations and internal documentation standards.
- Any other duties nessessary to drive our values, fulfill our mission, and abide by our company values.
Requirements
- Required Skills/Abilities:
- Ability to hear in normal range and wear a headset / earpiece
Skills
- Completion of an accredited Medical Assistant program and active Medical Assistant certification (CMA, RMA, NCMA, or equivalent).
- Minimum of 3-5 years' experience in a healthcare setting such as primary care, ambulatory care, or community health.
- Strong communication skills with a calm, professional phone demeanor.
- Excellent computer proficiency and experience working with EMRs (Epic, Cerner, Greenway, etc.).
- Deep commitment to patient privacy, confidentiality, and empathetic service.
Benefits
- Collect patient information including symptoms, demographics, and medication updates, and document these appropriately in the Electronic Medical Record (EMR).
- Assist patients with navigating digital tools (e.g., patient portal), appointment follow-ups, and non-emergent health concerns.
- Collaborate with LPNs, RNs, and providers by routing messages, submitting refill requests, and supporting documentation needs such as FMLA, ADA, or disability paperwork.
- Benefits package including:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Flexible Spending Account (FSA),
Company info
- About Guideway Care*
- Guideway Care is The Patient Activation Company™.
- We don't just "engage" patients; we activate them.
- By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™
Equal opportunity
- As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
Visa & Work Authorization
- Guideway Care does not offer Immigration or work visa sponsorship
- Immigration or work visa sponsorship will not be provided
Apply directly at guidewaycare →Create a free account for alerts like thisView guidewaycare immigration profile
This listing is sourced directly from guidewaycare's careers page and normalized into a canonical job model.