City of Aurora

Emergency Communication Specialist I

Tallyn's Reach Library, United States of America

Sponsorship not specifiedDetected 23 days ago

StatisticsCustomer SupportIntercomLeadershipCommunicationMentoring

About the role

The Mission of Aurora911 is to get the Right Resources to the Right Place at the Right Time, for Everyone, Every Time.

Perform various computer checks, input and retrieval of information to assist dispatchers and emergency services staff.
Enter automated records of activity into the computer; maintain a variety of logs relating to public safety telecommunications activities; compile statistics on calls received.
May provide backup to dispatchers for computer queries, processing documents and telephone notifications during busy periods and/or critical incidents.
If eligible and certified to serve in a training capacity; review policy and procedures with trainees; work directly with trainee on shift to ensure proper techniques, call routing, and appropriate level of response; document training activity, and provide input to supervisors on trainee progress as requested
As assigned and upon completion of additional training, provide support to police dispatchers via the "Services" channel.
Perform other duties of a similar nature or level.

Applicants must be 18 years of age or older at the time of employment
Required through training throughout employment
Communications Training Officer (CTO) Certification will be required for those who serve the department in a training capacity

Operations, services and activities of the Aurora911 Emergency Communications Center
Operational characteristics of the department's public safety telecommunications technology
Techniques of questioning for both emergency and non-emergency calls.
Principles and application of diversity awareness, to include implicit/explicit biases
Principles of de-escalation and interacting with people in crisis.
Customer service principles and problem resolution techniques.
Applications of various City and Department policies and procedures.
Principles and practices of record keeping and documentation.
Geographic features and locations within the area served.
English usage, spelling, grammar, and punctuation.
Modern office technology and equipment, including computers and related software applications.
Applicable tools and equipment operations.

$27.80 - $50.67 Hourly based on progression through additional certifications and achievements.
Aurora911 offers attractive career progression opportunities which are accompanied by salary range increases.
Qualified team members may become certified as a Communication Training Officer (CTO) and will earn an additional 5% salary per training hour while certified as a CTO for Aurora911.
annual cost of living increases (averaging 3% per year)
annual high-performance bonuses

Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision.
Well-Funded General Employees Retirement Plan
Aurora911 also provides all team members (and their families) with direct access to psychological services and wellness/resiliency resources, at no cost to the employee.
On Site Fitness Center, and overall employee well-being programs

Make a difference in the lives of real people every day
On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement

This listing is sourced directly from City of Aurora's careers page and normalized into a canonical job model.