Customer Success Engineer

Durham, North Carolina, United States

Sponsorship not specifiedDetected 12 days ago

Project ManagementHubSpotSalesforceCRMAccount ManagementPerformance ManagementCustomer SuccessCollaboration

About the role

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts.
Strong project management skills are at the core of this role: you'll keep onboarding on track, coordinate across teams, and ensure every milestone is delivered to a high standard.
Identify opportunities for upselling and cross-selling that deepen customer engagement and value.

Account Management Manage 5 to 15 mature customer accounts simultaneously, monitoring their KPIs and periodically evaluating the success and value they're getting from SynaptiQ.
Maintain and build long-term customer relationships, ensuring ongoing satisfaction and aligning services with each client's business goals.
Client Onboarding Manage 1 to 3 onboarding projects at a time, tailoring the process to each client's unique needs and guiding them toward becoming a mature, self-sufficient customer.
Develop user guides and training materials tailored to client needs.
Collaboration and Continuous Improvement Work collaboratively within the Customer Success team and across Presales, Support, and Development.
Strong project management skills A commercial mindset, balanced with the ability to manage hands-on work and strategic projects.

Minimum 2 years of experience in a customer-facing role, ideally in a high-growth environment.
A bachelor's degree in a technical field (computer science, engineering, data, or similar) or equivalent practical experience Familiarity with SaaS or asset performance management platforms.
Proven track record of managing customer relationships and driving customer success.
Exceptional personal attributes Strong soft skills- including empathy, patience, excellent listening skills, and the ability to remain calm under pressure.

Experience in the energy industry - particularly solar, wind, or storage - is highly advantageous.
Exposure to technical or data-oriented products and the ability to speak credibly with technical stakeholders.
Proficiency in CRM or customer success software such as Salesforce, HubSpot, or Gainsight.
Your accounts will span real operating solar, wind, and storage portfolios, and your work directly shapes whether clients renew, expand, and champion us.
If you thrive on owning relationships, turning data into action, and being the person clients trust to get things done, this is that seat.

Issue and Opportunity Detection Continuously monitor customer health metrics to identify critical patterns and trends.

Legal authorization to work in the United States without requiring visa sponsorship

This listing is sourced directly from 3E's careers page and normalized into a canonical job model.