Invitation Homes
HOA - Customer Service Representative
Dallas, Texas
Sponsorship not specified$18k-$31kDetected 9 hours ago
Customer SupportCAMCommunicationWritingOrganizational Skills
> stay_score
odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- We call different communities "home," but our shared values bind us together.
- Invitation Homes is a place where possibilities live.
- The HOA Customer Service Representative serves as the primary liaison between residents, HOAs, and internal teams.
Responsibilities
- Serve as the first point of contact for HOA-related property concerns, document issues, and coordinate resolutions that meet HOA expectations.
- Maintain professional relationships with HOAs and management companies, and work closely with Compliance Coordinators, Leasing, OCS, and local market teams to support curing steps, application completeness, and resolution of escalated issues.
Requirements
- Review dashboards to identify required actions, prioritize tasks, and monitor aging items to prevent delays in curing violations or processing HOA requirements.
- Provide clear guidance to residents on HOA expectations and deadlines, obtain required documentation, and record all interactions and progress notes in Salesforce.
- Manage HOA-required tenant registrations and application submissions, partnering with internal teams to resolve discrepancies and ensure timely approvals for move-ins and access.
- Must be proficient in Microsoft software applications
Nice to have
- (4) year degree or (4) years in property management or relative field preferred
- Property Management experience preferred
- ARM, CAM, CPM, PCAM accreditations preferred
- YARDI knowledgeable preferred
- Knowledge of Yardi is preferred
Compensation
- $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus.
- Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
- Annual bonus program
- Compensation and Benefits
Benefits
- Health, dental, vision, and life insurance
- Long-term and short-term disability insurance
- Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
Company info
- Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 100,000 single family rental homes under management.
- We are a team of more than 1,700 associates who come from all walks of life.
- This role ensures timely resolution of HOA-related issues, supports compliance processes, and delivers exceptional service through clear communication and proactive problem-solving.
- Who We're Looking For
Equal opportunity
- Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates.
- If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protect
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This listing is sourced directly from Invitation Homes's careers page and normalized into a canonical job model.