T-Mobile USA, Inc.

Sr Mobile Expert

Springfield, Missouri · Senior · Part-time

Sponsorship not specifiedDetected 1 day ago

Product ManagementProduct StrategyCustomer SupportResearchCommunicationProblem Solving

About the role

That's how we're UNSTOPPABLE for our employees!
Job Overview Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise.
Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations.

Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
Works collaboratively to build and contribute to a culture of sales and service.
We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
Success in resolving sales and customer service pain points. (Preferred)
Demonstrated system and tool knowledge with the ability and aptitude to learn new skills. (Preferred)
Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor. (Preferred)
Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously. (Preferred)
Passionate about people, teams, and our Un-carrier values. (Preferred)
Pass certification and quarterly re-certification process. (Required)
Licenses and Certifications:
At least 18 years of age

Annualized Incentive Target: $7,200
Successful candidate's actual incentive earnings vary based on performance and full-time status.
All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
All team members receive a competitive base salary and compensation package - this is Total Rewards.
Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together!
A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when eligible.
We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities!

T-Mobile USA, Inc. is an Equal Opportunity Employer.
Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

This listing is sourced directly from T-Mobile USA, Inc.'s careers page and normalized into a canonical job model.