Rehmann

RTS Client Services Engineer - L1 or L2

Michigan (Remote), USA

Sponsorship not specifiedDetected 18 days ago

Customer SupportFirewallVPNCiscoResearchCommunication

About the role

Solutions taken and any incident related information is properly documented including all related activities, progress information and issue resolutions as well as communication with end user.
Attendance: Regular and predictable attendance is essential to the success of this role.

Responsibilities

Software/System Support: Install, support and document application software, "hot fixes" and

Requirements

Previous customer service experience required.
High school diploma required.
entry level certifications for applications, networking, or firewall technology required.

Nice to have

MS Exchange, Active Directory, Office 365, MS Windows Operating Systems.
Certifications are
Associate's degree preferred.
Microsoft, Cisco, Ruckus, WatchGuard, and Citrix preferred.

Skills

Ability to communicate technical issues or needs to non-technical individuals.
Ability to organize time and prioritize tasks based on urgency and importance.
Ability to document and communicate effectively in writing.
This position requires rotational, on-call hours.

Benefits

Our associates are our greatest assets and we provide programs and benefits that encourage growth and development and align with their needs and goals.

Company info

Enter service requests accurately and with full documented detail
(process and procedure) into appropriate tracking systems.
Escalate service requests based
client/company based standards and timeframes.
When you join Rehmann, you become part of a firm dedicated to helping Empower Your Purpose, whatever it may be.

Equal opportunity

Rehmann is an Equal Opportunity Employer.
Equal Opportunity Employer.

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This listing is sourced directly from Rehmann's careers page and normalized into a canonical job model.