Jellyfish
Account Director, Client Management
New York · Director
Sponsorship not specified$135k-$165kDetected 96 days ago
LLMsSalesforceGoogle AnalyticsCRMFinancial AnalysisLeadershipCommunicationCollaborationProblem SolvingMentoringFinancial Reporting
About the role
- About Jellyfish Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof.
- We understand both brand and activation.
- Job Description As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture.
Responsibilities
- Drive cross-team collaboration to deliver integrated, client-centric solutions
- Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction
- Lead QBRs with the cross functional teams and support the execution of client growth plans
- Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc
- Optimize team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve
- Drive client growth by achieving set targets and identifying expansion opportunities
- Mentor and support client operations to foster a high-performing team
- Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation
- Provide strategic guidance and develop high-quality briefs aligned with client objectives
Requirements
- If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.
Nice to have
- Client Management Directors should be technically excellent in paid media with a comprehension of the breath of JF offerings to be able to identify potential growth opportunities
Skills
- About Jellyfish
Compensation
- As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture.
- You will serve as a strategic advisor to clients, aligning Jellyfish's solutions with their business objectives while proactively identifying opportunities for growth and innovation.
- Additionally, you will mentor and support the client operations team while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.
- This position is based out of our NYC office 2 days per week.
- The salary range for this role is between $135,000-165,000 USD and is dependent on experience.
Benefits
- Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Jellyfish's careers page and normalized into a canonical job model.