Fabergent
Avaya Dialer Administrator
Phoenix, AZ, United States
Sponsorship not specifiedDetected 3357 days ago
SQLLinuxOutbound SalesCommunicationMentoring
About the role
- Description: Facilitate the effective use of Dialer functionality to maximize operational efficiency.
- Mentor staff to learn effective dialer operations.
Responsibilities
- Identify ways to maximize the use of Dialer functionality that supports the business in achieving plan objectives
- Performs other duties as assigned or apparent
- Effectively collaborate with business leaders to execute dialer campaigns that achieve program objectives in a cost effective manner.
Requirements
- Experience with dialer technology and lead campaign management for an outbound contact center
- Experience mentoring co-workers on dialer best practices
Nice to have
- Previous experience with Avaya and/or Genesys Outbound Dialing Platforms a plus
- Knowledge of Pearl Scripting, SQL, Linux Administration and contact center analysis preferred
- High level of analytical, strategic planning and organizational ability is required
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Fabergent's careers page and normalized into a canonical job model.