Red Ventures

Red Ventures

IT Support Engineer

Charlotte, NC · Full-time

Sponsorship not specifiedDetected 2 days ago
iOSAndroidDNSVPNResearchCollaborationProblem SolvingMentoring

About the role

  • This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.
  • Curious how Shared Services fits into Red Ventures?
  • This role is primarily focused on supporting enterprise applications and environments, ensuring reliability, efficiency, and a seamless user experience.

Responsibilities

  • Provide support and configuration assistance for enterprise applications, systems, and environments across IT Operations
  • Support identity and access management (provisioning, deprovisioning, access reviews across platforms like Okta), network troubleshooting (connectivity, DNS, VPN), and collaboration tooling (Microsoft 365, Teams, Zoom, and related integrations)
  • Maintain internal documentation, SOPs, and Knowledge Base articles that turn resolved issues into reusable solutions for the team and end users
  • Analyze recurring tickets and incidents to identify workflow gaps and develop scalable solutions, including automation opportunities, that reduce repetitive work
  • Collaborate on cross-functional IT projects, own assigned tasks and projects from start to finish, and mentor teammates to support skill development and team success
  • Strong documentation and knowledge-sharing habits, with a track record of turning solutions into reusable knowledge, and comfort using AI tools to support research and problem-solving

Requirements

  • Advanced understanding of IT infrastructure and enterprise systems, with the ability to troubleshoot and resolve complex problems independently
  • Working knowledge of enterprise device management tools (Okta, Intune, Kandji/Iru) and strong Windows, macOS, iOS, and Android configuration/troubleshooting skills
  • Familiarity with identity and access management concepts (SSO, MFA) and networking fundamentals (DNS, DHCP, VPN, basic connectivity troubleshooting)
  • Experience supporting collaboration platforms such as Microsoft 365, Teams, and Zoom, and comfort with asset management/device lifecycle processes
  • The ideal candidate has strong technical troubleshooting skills, experience with enterprise systems, and the ability to thrive in high-pressure business initiatives.

Compensation

  • Actual compensation varies based on location, experience, and qualifications.

Benefits

  • That's why we offer a generous and flexible PTO policy.
  • Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.
  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Parental Bonding Benefit Program
  • Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.
  • Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.

Company info

  • Red Ventures is a global portfolio of high-growth companies - spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.
  • At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.
  • Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.
  • We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.
  • Red Ventures is a global portfolio of high-growth companies - spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe.
  • Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more.
  • Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees.
  • Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.
  • At Red Ventures, we believe diverse, inclusive teams are better.
  • To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements.
  • This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.
  • Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law.
  • Employment at Red Ventures is based solely on a person's merit and qualifications.
  • We are committed to providing equal employment opportunities to qualified individuals with disabilities.
Apply directly at Red Ventures →Create a free account for alerts like thisView Red Ventures immigration profile

This listing is sourced directly from Red Ventures's careers page and normalized into a canonical job model.