Aspentech

Aspentech

Sr Principal Technical Support Engineer (Must have Advanced Process Control Exp)

Houston · Principal

Sponsorship not specifiedDetected 22 days ago
CRMCustomer SupportControlsCommunicationCollaborationMentoring

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card intent detected

AspenTech Corporation obtained a prevailing wage determination for Architectural and Engineering Managers in Houston, TEXAS on 2026-06-29. No matching green-card filing appears in our data yet. The determination expires in 21 days (2026-09-26), and a green-card filing must follow before then or the employer starts over.

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 11 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • AspenTech is an AI-powered software company helping the world's leading energy, chemical and engineering companies succeed in their digital transformation, making their operations more efficient and reducing impact on the environment.
  • At AspenTech, you will be part of a global market-leading company with the goal of double-digit growth and a blue-chip customer base.
  • Our goal is to continuously provide product improvements, business growth, with the highest level of customer satisfaction.

Responsibilities

  • Provide loyalty-inspiring customer service that drives user engagement and sustains product usage
  • Develop and/or maintain customer focused training materials for new releases and new applications in the industry
  • Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities
  • Collaboration with other AspenTech functions to maintain and develop business opportunities
  • Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality
  • Customer Support and Training teams are responsible for resolving customer issues, ensuring any customer experience is delivered to high quality standards and training, and working amongst cross-functional teams for the best solutions.

Requirements

  • Strong understanding of chemical engineering and process control concepts, including closed-loop control systems (DCS, PID, computer-based control).
  • Experience with APC/DCS interface design, implementation, and application architecture, including controller interface databases and configurations
  • Solid knowledge of industrial systems and architectures, including:
  • Strong written, verbal, and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences.

Nice to have

  • Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech
  • Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution.
  • Coach/Mentor fellow team members to enhance their technical skills to help boost their overall contribution
  • deploy AspenTech solutions in customer business environments
  • execute various departmental improvement projects as needed
  • author technical white papers for publication to AspenTech's web knowledgebase
  • Bachelor's or master's degree in chemical engineering, Electrical/Electronic Engineering, or a closely related discipline
  • Advanced degrees (master's or PhD) are a plus.

Company info

  • Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary softwares and track work in a CRM system.
  • Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers
  • Develop strong relationships with customers, building an understanding of their business needs and challenges
  • We offer the opportunity to make an impact, to drive innovation and to be an agent of positive change.
  • We are seeking a Senior Principal Technical Support Engineer to join our Advanced Process Control software support & training team.
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This listing is sourced directly from Aspentech's careers page and normalized into a canonical job model.