Cox Enterprises

Cox Communications Now Hiring Customer Retention Representative (142434)

Las Vegas, NV, United States

Sponsorship not specifiedDetected 4016 days ago

SalesRecruitingCustomer SupportResearchCommunication

About the role

Cox is also the nation's third-largest cable television provider.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Cox Communications is looking for sharp talent to join our team and be the voice of our brand.

Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network.

Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
Other duties as assigned.
HS diploma, GED, or relevant work experience.
Effective communication skills.
Demonstrated ability to multi-task.

As the nation's third largest cable and broadband company, Cox has about 6 million total customers.
Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.

This listing is sourced directly from Cox Enterprises's careers page and normalized into a canonical job model.