Avocado Mattress

Customer Operations Specialist (Fullerton,CA)

Fullerton, CA, USA

Sponsorship not specifiedDetected 24 days ago

CRMAccount ManagementExcelLogisticsERPRecruitingCustomer SupportCommunicationProblem SolvingMicrosoft OfficeNetSuite

About the role

Avocado is currently looking for a Customer Operations Specialist to be part of the Customer Operations Team.
You will be reporting to the Customer Operations Manager.
The Customer Operations Specialist is responsible for a variety of inquiries from our key customers.

Collaborate cross-functionally with Sales, Logistics, Warehouse, Manufacturing, and Customer Experience teams to support operational efficiency.
Support customer requests related to replacements, cancellations, address changes, shipping method updates, warranty claims, and order tracking details.
Manage incoming support inquiries which could include providing updates and callbacks within a timely manner and occasionally triaging inquiries that need additional support to the proper department.
Monitor inventory communication and product availability updates to support customer expectations and operational planning.

Minimum of 2 years of experience in customer service, account management, or a related role, preferably in a manufacturing environment.
Must be able to remain stationary 50% of the time.
Must be able to exchange accurate information in these situations.
Performs other related duties as required and assigned.
Ability to effectively communicate internally and externally with customers, vendors, and cross-functional teams.
Advanced in Microsoft Office Suite (Excel, Word, PowerPoint) and NetSuite.
Excellent problem-solving abilities and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Customer-first mindset with a proactive and solution-oriented approach.
Regular and predictable attendance.
Sit: Must be able to remain stationary 50% of the time.
Walk: This role involves moving throughout the office and warehouse areas to access different areas and people.
Talk/hear: This role frequently communicates with other team members to update on the status of a task or ask questions. Must be able to exchange accurate information in these situations.
Lift: light lifting of mail packages.

Experience using NetSuite ERP or similar order management, ERP, or CRM platforms preferred.

Note on Pay Transparency:. The pay range for this role is $23.00-$$26.75
Act as the primary point of contact for assigned accounts, addressing customer inquiries, providing product or service information, and resolving issues in a timely manner.
Process orders via EDI, e-mail and internal importing processes.
Coordinate shipping logistics and process shipping labels through Fedex, UPS WorldShip, and other shipping platforms.
Support customer requests related to replacements, cancellations, address changes, shipping method updates, warranty claims, and order tracking details.
Meet and strive to exceed departmental performance goals in relation to quality, production and schedule adherence.

Medical (HMO, PPO, HSA), Dental, Vision
100% Employer Paid Life Insurance
Annual Bonus Plan
Access to wellness apps
Referral Bonus
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Coordinate and track movement of goods through logistics pathways while proactively communicating updates to customers and internal teams.
Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.
Culture | be part of a fun, collaborative and passionate team.

This listing is sourced directly from Avocado Mattress's careers page and normalized into a canonical job model.