MDCalc
Client Success Manager
New York, NY
Sponsorship not specifiedDetected 155 days ago
Account ManagementCollaborationOrganizational Skills
About the role
- Serve as the primary point of contact for brand and agency teams
- Ensure alignment on creative direction, campaign expectations, and deliverables
- Work closely with Sales on renewals, upsells, and performance storytelling
Responsibilities
- Own end-to-end execution of campaigns
- Manage timelines, launch readiness, and campaign delivery
- Build strong client relationships and position MDCalc as a trusted partner
- Partner with Product, Engineering, and AdOps to optimize workflows
- Maintain internal trackers, timelines, and documentation for accurate program management
- Support training and shadowing for new Client Success team members
- You'll be joining a high-performing team that values collaboration, ownership, and excellence, with room to develop into a true thought partner to our clients.
Requirements
- 3+ years of experience in client success, account management, or pharma agency environments
Skills
- Strong communicator with excellent prioritization and organizational skills
Compensation
- Bi-annual company offsites to connect, reflect, and plan together (most recently in Asheville and Mexico City)
Benefits
- Medical, Dental, & Vision coverage, with option to extend to your dependents
- Fully-paid 8 week parental leave, after 6 months of employment
- Unlimited vacation for salaried roles - we trust you to take the time you need
- Work from home monthly stipend
This listing is sourced directly from MDCalc's careers page and normalized into a canonical job model.