Neofinancial

VP, Fraud Strategy & Operations

Calgary, AB · Vp

Sponsorship not specifiedDetected 13 days ago

Data ScienceForecastingCustomer SuccessLeadership

About the role

Reporting to the Chief Customer Officer, this role translates defined risk appetite into actionable strategy and operational decisions - partnering across data, technology, operations, and business teams to protect Neo's customers and its bottom line.

Develop, implement, and continuously optimize fraud strategies across client onboarding, authentication, transactions, and account management.
Actively manage false positive thresholds that balance loss mitigation with customer experience and operational capacity.
Own the fraud strategy contribution for new product and feature launches, ensuring appropriate controls and monitoring are embedded from inception through post-launch.
Build and maintain analytical frameworks to measure, monitor, and report on fraud portfolio performance.
Partner with Data Science, Engineering, Product, Fraud Operations, Credit Risk, and other key stakeholders to deliver fraud initiatives end-to-end.
Manage day-to-day external vendor and data partner relationships, ensuring alignment with fraud strategy and performance standards.
Lead and develop a team of fraud strategy analysts, fostering a high-performance and data-driven team culture.
Support the fraud loss forecasting process quarterly and annually, partnering with Credit Risk Portfolio Management.
to build a more rewarding financial future for all Canadians.
As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers.

Present performance results, strategic recommendations, and initiative updates to the CCO and cross-functional leadership as required.
Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

The people who thrive at Neo are resourceful, growth-oriented, and driven to win.

Support the fraud loss forecasting process quarterly and annually, partnering with Credit Risk Portfolio Management.

For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company's long-term success.
Track and report on KPIs across customer experience, fraud losses, operational effectiveness, and portfolio health.

Collaborate with Customer Experience teams to design fraud processes that protect customers without degrading their journey.
As we continue to scale and evolve, we're looking for builders, innovators, and problem solvers who thrive on challenge-people who would rather blaze a trail through uncertainty than follow a well-paved path.
At Neo, ownership is part of how we think and operate.
We are hiring for an open, vacant position.

equal opportunity and are committed to creating an inclusive climate where everyone can thrive.

This listing is sourced directly from Neofinancial's careers page and normalized into a canonical job model.