Webster Bank

Analyst, Business Banking TM Service & Support

CT Southington, USA

Sponsorship not specifiedDetected 25 days ago

ExpressSalesforceCustomer SupportCollaborationOrganizational Skills

About the role

If you're looking for a meaningful career, you'll find it here at Webster.
As a leading commercial bank, we remain passionate about serving our clients and supporting our communities.
Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Provide Service and Maintenance Support for standard and complex treasury management products to business clients.
Provide day to day service support leveraging call center technology.
Manage a pipeline of support cases with continuous monitoring and resolution tracking in Salesforce.
create client files and maintain accurate records
upload correspondence and executed documents to Salesforce and shared drive.
Communicate and collaborate effectively with clients, relationship teams and operations to manage experience and resolve any issues.
Understand and adhere to Bank Compliance and Treasury specific policies and procedures; create client files and maintain accurate records; upload correspondence and executed documents to Salesforce and shared drive.

Knowledge of Treasury Management products and services.
Proficient organizational skills, attention to detail, and work quality.
Excellent customer service skills.
Ability to communicate effectively through oral and written communications.
H.S. Diploma or General Education Degree (GED) required
Associate's Degree (AA) preferred
Bachelor's Degree in Arts/Sciences (BA/BS) preferred
3-4 years Customer Service experience required
3-4 years Direct exposure to working with Treasury Management products and services preferred

The estimated salary range for this position is $65,000USD to $70,000USD.
Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.

Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals.

Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity employers that are committed to sustaining an inclusive environment.

e consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disabili

This listing is sourced directly from Webster Bank's careers page and normalized into a canonical job model.