University of Texas at Austin Staff

University of Texas at Austin Staff

Account Executive, Ticket Sales and Services

AUSTIN, TX · Internship

Sponsorship not specifiedDetected 7 hours ago
Computer VisionSalesAccount ManagementOutbound SalesInventory ManagementHRISCustomer SupportLeadershipProblem SolvingMentoring

About the role

  • Must attend and work all home Football games, 75% of assigned sport home games, 25% of other events as assigned.
  • This job is not suitable for remote work and is expected to work regular on-site hours.
  • Coordinate ticketing needs for away games, neutral-site matchups, and postseason events, ensuring accuracy and donor satisfaction.

Responsibilities

  • Perform additional duties as assigned. Drive a UT or rental vehicle on and off campus.
  • Manage a personal portfolio of up to 1,000 football season ticket accounts, handling all aspects of inbound and outbound sales, renewals, and service.
  • Deliver exceptional customer service across all ticketed sports, with a focus on football, men's and women's basketball, and baseball season ticket retention.
  • Support home events by performing ticket sales, fundraising, and customer service duties on-site.
  • Manage payment plans and provide service for monthly and postseason payment schedules
  • Drive new business growth by re-engaging past customers and cold-calling new leads across individual and corporate segments.
  • Engage prospects through multiple channels-phone, in-person meetings, social media, and networking events-to generate ticket sales and build lasting relationships.
  • Support home events by executing ticket sales, fundraising, and customer service duties on-site.
  • Develop and manage group sales strategies, tracking performance and adjusting tactics to maximize revenue and attendance.
  • Lead the recruitment, hiring, training, and day-to-day management of a team of Ticket Sales interns focused on inbound and outbound sales initiatives.

Requirements

  • Bachelor's degree and one (1) year of relevant ticket sales experience with a proven track record of success.
  • Required Materials
  • Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section
  • you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
  • In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
  • As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the University's Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy.

Nice to have

  • More than 2 years' of relevant ticket sales or operations experience with a proven track record of success.
  • Experience working in collegiate or professional sports.
  • Driving Required
  • This job requires a class "C" operator's driver's license.
  • The applicant selected must provide a current three year driving record from the current state of residence.
  • If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.
  • 3 work references with their contact information
  • at least one reference should be from a supervisor

Compensation

  • The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
  • Collaborate with the Longhorn Foundation to support donor relations, stewardship, and fulfillment of annual fund gift requirements tied to ticket and parking benefits.
  • Consistently meet and exceed sales targets, including weekly, monthly, and annual goals, by proactively identifying and creating new business opportunities.

Benefits

  • The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ----
  • Retirement Plan Eligibility:
  • Foster a collaborative learning environment by sharing best practices and providing hands-on, desk-side training in ticket operations and sales.
  • Handle post-event responsibilities, including ticket sales reconciliation, deposit preparation, and inventory management of point-of-sale stock.
  • Actively participate in assigned education and training programs.
  • In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec.

Equal opportunity

  • The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
  • The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
  • Equal Opportunity Employer:
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